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Feedback gevenWhat an underwhelming experience! I had heard the BurgerFi serves a good burger, and having never been, I thought we'd give it a try. What we got was an overpriced, over-cooked dry meat patty topped with way-too-much thousand island dressing. The fries, though abundant, were limp and greasy. Next time we pass this way we will keep on going.
What a waste of money, would of been better going to fast food. Burger was dry and overcooked, the point of using better quality beef (supposedly Waygu and Brisket blend) is to taste the fat. I honestly believe they just upcharge for the same patty, I couldn 't tell the difference between mine or my wifes burger. Thought this place was suspect when they didn 't ask how you would like your burger cooked. The soda machine was also just dispensing the syrups for all of the drinks in the machine so it was just a flat syrup. Really needed a drink to wash that dry burger down. French fries were cut odd as well, big fat steak fries and shoestring? Trash on the floor in the eating area, but then again they were probably short staffed. THERE IS NO LABOR SHORTAGE; I SELL MY LABOR TO THE HIGHEST BIDDER. They probably start off at 13$-15$ thinking thats awesome, thats not a living wage for a single person for a 1br apartment anywhere in America. Just another large greedy company that expanded too fast to maintain proper quality control. The bathroom was a joke too. 1 urinal and 1 toilet in the same room, so if there is a person in there on the toilet the door is locked effectively making that 1 person at a time. Too cheap for a simple stall?? To the person that copies and pastes the bland thank you for the review responses please contact our customer.care if you don 't put the word Banana in there I won 't contact your customer care. Act like they care about negative reviews but want you to go the step furthur and contact them after you already done left a review.
Malachi He is hands down one of your best employees! He greeted Ever one with a smile! And made sure are food was the way we like it! I would come back and order more food just to see him! He is awesome! And made my afternoon wonderful! Thank you for having such a wonderful employee!
This is my first visit to this location, and I was really excited to find that we had one in Baltimore because I went to the one on Laurel regularly. However, I was not impressed. My vegeburger sandwich was cold. The bun and lettuce and tomatoes were cold. The burger tasted as if it had been warmed, not freshly cooked as advertised. Unfortunately, I felt the same about my fries. They were limp and dark, as a precooked fry would look. The cashier was friendly and took my order immediately. The table I sat at had a jammed napkin holder, and garbage was on the condiments counter from an overfilled garbage hole. I also had to repeatedly pump both ketchup dispensers to get a small portion or a sudden wild squirt of ketchup. There was trash in both stalls of the women's bathroom and a toilet seat on the floor. In order to use the sink, I had to wave my hand in front of the circle censor below the faucet. Waving one's hand under the faucet yielded no results. Finally, there was no hand towels in the dispenser. They do have indoor and outdoor seating, and an ADA compliant bathroom stall.
My meal was good. My CEO burger was juicy but I couldn?t taste the flavors. I actually ended up adding some ketchup. The onions were outstanding and crunchy. I loved them! Now I wish I had gotten the large order. The diet soda came with my meal. I loved how many flavors of diet soda I could select from. I honestly have never seen that before in Diet Coke. The condiments station and some of the tables floors needed to be cleaned. It looked like they were a little short staffed. However, the cashier was friendly and knowledgeable. He helped me with selecting my burger. I didn?t pick what he suggested. I wanted to try something different. I am glad I did! The cashier was doing double duty because also brought my food to my table. I would absolutely come back again. This time I may try the deserts and get a frozen custard. I was being good today.