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Feedback gevenI visited Wendy's the other day. I had ordered a biggie deal but the prices changed from $6 to a higher price. I don't have a problem paying what is listed even though meals are shrinking, but prices keep rising. The problem that I have is that if prices go up after 5pm, at least have that change listed. It still had $6 on the menu. It's just a quick fix. They wouldn't sell me my meal for what was listed, so I took my business to Taco Bell. I paid less there with even great customer service. I would've given the atmosphere at least 5 stars, but I remember the bathroom having a lot of tissue on the floor. By its appearance, I could tell that it had not been checked on a regular basis. The associate that unlocked the door said that he would tidy up. 1st impressions are lasting ones. Also, I always thought that places had to honor the prices that are listed on the menu or else it would be considered false advertisement.
I believe in making a purchase when entering a business to use their facilities. After being stuck in traffic, I stopped at this Wendy's because I was hungry and needed the restroom. I ordered immediately and requested fresh fries, which they provided. However, both the men's and women's restrooms were locked. After waiting five minutes with no one emerging, I inquired at the register about needing a key, only to be told the restrooms were in use. Ten minutes later, another employee informed me that both were out of order. I received my food, thankfully hot, but found no lids for my drink. I had to return to the front counter to ask for one. Upon realizing there were no napkins in my bag and none on the counter, I went back to the front counter again. Despite numerous staff members present and no other customers awaiting service, the area was poorly managed. I won't be returning to that location due to the inadequate management. I spent more time at the counter for a lid and napkins than placing my order!