Chili's Grill

DANKSGIVING DISASTER! Waited an hour to sit before they finally demand that they do. Two more hours waiting for our food, but two of us didn't get what we originally ordered... while we waited, they ran out. For a lesser meal, instead of offering us something better to disappoint. In addition, we are sure that our server was not a server. After cutlery had to order three times as well as missing items that never came. After all, we were just talking about someone who could be manager. We had to ask for a discount on our meal - it was never someone to offer us. The whole evening was ruined. We will never return to this catastrophe of a restaurant.

We also waited an hour with a reservation. Then there was another hour waiting for food. Had to ask for cutlery. Redicl long night. Never

Complete Thanksgiving fails. Had a reservation, waited an hour after the reservation to sit and an additional 2 hours for food for 3 of 4 peoole. Fourth people food never arrived! We ruined our Thanksgiving. The old manager we left and didn't pay. He agreed and let's go thankfully. They always said Open Table overloaded them, but they would have turned it off if they had recognized this. I kept seeing them new parties straight for 3 hours if they could not serve the ones they had. Restaurant 101, when things go down and out of your control, simply cut off and stop sitting!

The best part of our first visit here in years was our server, Manuel! Very attentive, polite attitude!

One of the worst restaurant experiences in my life. The host initially sat my mom and I for our 7 PM reservation in the bar area directly beneath a TV with blaring loud volume of a baseball game that was so disruptive we could barely hear each other. When I asked the bartender to please mute the TV since 1) No one was watching it, and 2) We were dining at a nice restaurant and not a sports bar, I watched as she lowered the volume from 42 to 41, claiming that was the best she could do. That was an utter lie and incredibly insulting. I then asked the host if we could move to a different table in the dining area, which they agreed to do. When my mom stood up she lost her footing and fell to the ground. This was no fault of the restaurant, but it would have been nice if, at the very least, the manager would have come to see if she was ok considering she had to limp to our new table. There we sat for 15 minutes before our new server even brought us water. As we were waiting I overheard a server explaining to a group of 7 seated at a table for quite some time that the host neglected to inform them local COVID restrictions only permitted parties of 6. The family was understandably very upset and promptly left the restaurant while my mom and I continued sitting there waiting for our water. After awhile, we had enough and silently left. This restaurant was utterly dysfunctional and incompetent. If I had to guess, I'd say the average age of staffers was about 17-years-old, except for the bartender who refused to mute the TV (probably in her 40s). The staff's inexperience, apathy, and carelessness ruined our evening. In the strongest terms I can express, STAY AWAY FROM THIS RESTAURANT!! Do yourselves a favor and find somewhere else to eat unless you enjoy disrespectful staff, loud TVs that disrupt conversation, and waiting forever simply to be served water.