Vince's Asian Bistro - O’Fallon

This restaurant will not let you eat in! WHAT????? Need to update website to state this. After reading the reviews and wanted some spicy crispy beef we thought let’s try Vince’s. Never been and was extremely disappointed when we saw the sign “to go orders only”. Every restaurant is open so either open or close for good.

My first time we got pot stickers hot braised chicken wings and bibimbap. Everything was wonderful. I will be back !!

If I could place no stars I would. She is a very rude person does not listen to customer complaint. We will never visit this restaurant again. We used to like it but not anymore.

Called for an order for my family, and the person helping me was pushy and rude. When I said I will call back when I have my order ready, she hung up. Called back with order, and was again rushed and was told. Just order already we are busy when I was dumbfounded and at a loss for words, and trying to comprehend how a person could be so rude and downright offensive, I was again hung up on. Needless to say, I will never give them my business again.

Ordered online, the restaurant called me back and a woman yelled at me over the phone about how my choice of Fried Tofu doesn 't come with mixed vegetables for 2$ like their online menu offered. I told her first to remove the vegetables, and she said No. I reminded her I had not yet paid (was to pay cash when I picked up), she still refused. I 've never heard any work so hard to ruin a customer experience. Exasterated with her refusal to do anything other than I supposed accept a $5 upcharge for a side of vegetables, I told her to cancel the whole order. I ordered at 8:20 PM, they close at 9, I can only imagine she didn 't want to deal with an order so close to closing time (40 min). I live 4 min away was picking up myself (no delivery). Never again. Terrible attitude, quite surreal actually.