Starbucks - Okemos

Best tasting sugar free vanilla latte! The barista was so friendly and knowledgeable.

This was my worst Starbucks experience at this location. An employee that was referred to as a team lead with brown hair and blue eyes sat in the dining area for about 15 minutes talking with a guy friend while the only other employee struggled to manage serving a line of about 5 guests. I had jumped in at the end line and patiently waited. The girl did get up and go to the back just to continue her conversation with her guy friend about online dating and drama from their friend group. She invited what I assume to not be an employee into the back with her. The long-haired gentleman working the counter was trying so hard to keep up and kept thank the customers for their patience. The female employee must have started to have some guilt about how she was letting her coworker drowned in orders, so she finally started making some of the drinks but not before making her friend a drink carrier full of drinks. She continued to have her inappropriate conversation in front of the guests with her friend, though. She even played with the syrup, laughing and making jokes, which made the drink making process take longer. I wanted to scream! I have never seen such poor work ethic openly displayed for guests from someone your team places a leadership responsibility on, especially. In total, I waited 15 minutes in line and 30 more minutes to get the 2 drinks I ordered! My drink had too much ice mixed in and wasn't even good. This occurred on Tuesday, March 26, 2024, around 2pm. I hope the right person will see this and improve the way this location is run.

I believe these two deserve a shout out for excellent service Jaylin and the other batista whose name I wasn't able to get. I came in today April 6 around 11:25am for two drinks and the line would not end. People kept on coming. They work like a well oiled machine and deserve praise.

This McD store is all around great. Always good food and great service

Always fast, especially for how busy and popular this location is. Always friendly. Great all around !!!