Sakura Japanese Steak House - Oshkosh

The server spilled our miso soup, right away, but he was new and ver attentive. Quality was better before covid. Food and miso soup was cold. Sushi is still good. I probably wouldn't come back to eat. Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 2 Service: 4 Atmosphere: 3 Recommended dishes: Sushi Appetizer

Could stand a good cleaning and update Service: Dine in Meal type: Dinner Price per person: $50–100 Recommended dishes: Hibachi Steak

Dine-in experience: Dinner Average price per person: $20-30 Food rating: 3 out of 5 Service rating: 4 out of 5 Atmosphere rating: 4 out of 5 Parking availability: Plenty of free parking in a nearby lot.

I have been very impressed with everything everytime I go here. This is one of the very few places I will eat sushi and it's amazing. *Side note I thought I would never like sushi until a tried it here. Kid-friendliness: Love taking my kids here Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sushi Appetizer, Volcano Roll, Noodles, Tempura Lunch Box, Hibachi Steak, Oshkosh Roll

This restaurant used to have a high 5-star rating, but not anymore. We placed an order for delivery and waited over an hour without receiving our meal. When we called the restaurant, they said they didn't have time to check the delivery app and our order hadn't even been processed. They refused to give us a refund and suggested we pick up our food instead, which defeated the purpose of delivery. They assured us they were refunding us, but they didn't follow through. After 2.5 hours, a manager finally helped us get our order, but there was no apology for the poor service. It was a complete failure in customer service. The owner even told my husband not to return and blamed the delivery app for the mistake. We have been loyal customers for years, even during the pandemic, but this experience was a total disaster. Service and food were both rated as a 1, and we do not recommend any dishes. Meal type was dinner, with a price range of 30-50 per person.