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Feedback gevenI attempted to redeem a BOGO Blizzard offer for my birthday. I was informed that the deal on the DQ app had already been used by me and I was unable to use it again. If I had already used the deal on the app, how was it still appearing there for me to try and use? I only have one birthday a year, so it doesn't make sense that I had already used it. I believe the employee did not have a clear understanding of the situation. As a local patron, I have decided to take my business elsewhere due to the lack of proper training for your staff.
I love Osoyoos and understand how busy the summers we are all working hard to take care of visitors, but DQ just has the drain my entrance had different from my order number they told me that I could not use the offer. On the app they then got another employee who helped me and scanned the app so that I could redeem my offers, then I wait 15 min and asked for my food they brought me 2/4 of what I had ordered, so I had to ask for the other articles and the girl on the front who does not wear uniform should be trained by someone who is not left on their second day to find the articles on the floor
While in these times not unusual, it seemed that the DQ had a lot of new employees and should take a look at their drive thru process. It took 15 minutes with only 3 cars in front of us. It seems that a vehicle had a big order, and instead of moving the vehicle before waiting, we all had to wait, although we only needed two ice cone.
We tried the burgers at Orange Square, but found the prices to be higher than expected - $30 to $35 for dinner for two. Disappointed, we decided to give DQ a try and were pleasantly surprised by their fabulous burgers! While the fries could have been warmer, we still enjoyed a delicious meal for under $25 for two. Highly recommended!
I recently visited this restaurant to take advantage of their special offer on Dilly Bars - buy one, get one for 99 cents. I arrived early, but the staff was kind enough to assist me before the doors officially opened. They were friendly and accommodating. It appears that they are not currently providing table service inside due to social distancing measures.