Tim Hortons - Ottawa

Ice cap wasn't made right. It made me gag and It was all liquid and creamy when it's supposed to be frozen. It was not frozen. I have been ordering iced caps for years now so I know what it's supposed to be like. This was the first time that an iced cap was like that. The woman kept claiming that that's how the iced cap is made which that is not how it's supposed to be made. She remade it, and it was the exact same. Luckily, she was nice enough to give a refund. Then I ordered an iced lemonade. It wasn't made quite right either, but I drank it because it was better than the iced cap.

Went to take my order the staff was pretty amazing they always have a smile, they welcome everyone like family and it’s probably the best Tim’s I’ve ever went great customer service all staff are well

I don't know if it's a learning coffee shop, but every time I go, I always wait almost 14 min in line, dark roast I always have to wait for a pot and they only have 2 people on the floor it's lunch put more people

Afternoon evening staff is fantastic morning staff can be less than welcoming I do not feel welcome coming into this establishment but unfortunately it’s the nearest on my way to work.

Veryyy veryyy slow serviceHad to wait for 15 min for just one egg in croissant.