Mia's Indian Cuisine - Ottawa

Terrible customer service. They forgot my order, and then ultimately did nothing to address the complaint.First, I ordered around 6:30 online (received a confirmation email) and waited over an hour for my food. I then decided to call and check in, since it was getting to be 15min past the time I was advised my food would arrive. Then, I was told the order was never placed. Annoyed, I placed my order again over the phone and was told I would get it asap in approx 30mins. I asked if I would be compensated for the lost order and delay, where I was informed she would talk to the manager.When my food finally arrived after another HOUR (receiving my food at 8:44pm), the delivery person charged me full price as he was apparently unaware of the situation. He then said he would talk to the manager when he got back to the restaurant, but I have not been contacted about any sort of compensation.I followed up by e-mailing the restaurant, which was never acknowledged.Additionally, the quality of food was not nearly as good as I remembered it to be. Everything was extremely oily and rather flavorless. I will not be ordering from them again.

We have always loved the food from Mia's. It was a lucky find when we were in the neighbourhood coming back from a friend's place.The food is flavourful, portion sizes are a good size, and when we have gone to the restaurant (pre-pandemic) it's been clean and family comfortable. The past few years we mainly order take-out and packaging and portions are still great.

Never eaten such a stale chapatis /naan in my life /worst food ever eaten /Chana we’re not cooked properly/ tasteless food /fell I’ll after eatingThink ten times before eating at such a

One of my favourite restaurants in Ottawa. I’ve been coming here for the past three years and have always had really excellent experiences. Their food comes at a good value, with large portions without sacrificing quality. Staff are quite attentive and helpful, willing to accommodate. Their naan is always very fresh and warm, food comes out quickly, prices are great.

I gave this restaurant 5 stars before when it was run by the owner. The food was excellent and the service was acceptable. Today I still give it high marks for the food (if we get it) but zero for the service. The poor waiter was completely lost. The orders never came, then only half came, and some items never came, we had to share the rice, the vegetables that come with tandoori chicken never came. The dressing for the salad was also missing. Even water we had to beg for it. Splitting the bill was a nightmare for the guy, he couldn’t do it.The waiter (only one to serve 40 seats) was obviously inexperienced and overwhelmed. It is a pity that a good restaurant goes down because it can’t hire efficient workers. I hope the owner reads this review and correct the situation, otherwise he’ll surely lose his clients.