Rideau Bar & Grill - Ottawa

During a layover at YOW, I met up with my cousin for a meal. We split a plate of nachos and each had a glass of wine. The nachos were average and nothing special. However, the most memorable aspect of our dining experience was the sour attitude of our server. Although she wasn't particularly rude to us, she had a constant frown on her face. The service was incredibly slow, despite the fact that we were the only table in the restaurant for part of our visit. It seemed clear that she disliked her job, and as a result, her customers. Some individuals are simply not suited for customer service roles.

Unfortunately, the experience at this restaurant was terrible. There were only four other people at the restaurant and it still took over half an hour to get our food. My plate (Asian Burger) was unseasoned and it was mostly pieces of fat. The side of fries were pretty decent, though.The service from our waitress was bad- she seemed very tired or moody, spilled several things and did not smile once. Perhaps the restaurant needs to hire more staff so they are better rested when at work.Will not visit again.

We recently met family for lunch at this pre-check in restaurant at the airport. What a great meal we had! I wouldn't have expected this at the airport at all. The service was great and the food was delicious. I had the haddock sandwich. It was really tasty. Others had the salami sandwich, avocado BLT and the chicken penne (and two more haddock sandwiches) Everyone was really pleased. Made for a nice pre- goodbye.

Stopped by this pre-security airport restaurant (with a nice view of the runway) for a beer and lunch while waiting an hour for a friend's flight to arrive. Unfriendly waitress said we could sit anywhere, when we asked her. She cleared the dirty table (barely), gave us menus, and that was the last we saw of her. She busied herself with new arrivals or diners already there. We couldn't even catch her eye. We left after 15-20 minutes and went next store to Harvey's (run by the same food service) for fast(er) food and decided to save the beer for home.

Okay food and a welcome sight if you find yourself in Ottawa airport at lunchtime. Wine served was good. Service adequate.