Wendy's - Palm Beach Gardens

The staff was extremely rude during my visit. When I first arrived, the guy at the counter was engrossed in watching TikTok and counting money, completely ignoring me. Afterward, he hurried off, and a woman who appeared to be a manager came over, stating someone would assist me soon. She then yelled to someone in the back who was busy at the far end. Eventually, she took my straightforward order for a junior strawberry fristy, but when she returned, she brought me chocolate instead and needed to be reminded of my request. I will never return to this place again, as the staff clearly doesn't care about their customers.

Rude employees.. I came to pick up a DoorDash order one of the employees unlocked the door for me to ask what I needed I proceeded to tell him I am here to pick up for DoorDash he tells me that he was going to get it I wait 20 minutes then I walk up to the window and I get cussed out by the black lady with no teeth that claim to be the manager she spit on me called me a stupid cracker which I found very funny. Then I had to cancel my DoorDash order because of the unprofessionalism. I do not recommend coming to the store it wasn't just that as the problem the drive-through line was ridiculously long and not even moving it is ran by nothing but immature unprofessional piece of **** people

The food was fresh, we got it fast, the one problem I had, I asked for my burger to be fixed a certain way and they didn't do the way I requested. The lady working the drive thru window, I wouldn't call her rude, but she seemed more concerned with getting us out of the way. That being said I do like Wendy's, just wish they would acknowledge the customer a little more.

This review is tailored towards the management as this practice most likely is implemented by them inorder to meet some corporate time quotas which are to increase customer satisfaction but in result are creating a worse experience.This review is from an observation from many visits and this seems to be a standard practice I'm order for the store to cheat the Wendy's franchises protocol.When you drive to the order sign they make you wait for 3-5 mins before ordering, mind you this is with no other cars in front, I'm assuming once they take your order a clock starts ticking and they need to complete it within a certain time.Then once you place your order and pay depending on what you order they make you drive to the parking lot and wait another 5 mins.Other then this the food is good and they haven't messed up my orders but this really is an inconvenience and is creating a bad taste, to make customers wait exorbitant periods of time to balance out wait time averages is bad business and management practices and needs to be corrected.

I wanted my client, 96yrs young to have a change of pace.I'm her CNA. I brought her to the drive through at Wendy's, to buy her dinner...and wow. She loved how great the car aroma was with our dinner as we drove home. 7 miles to enjoy. Yum, when we got home! Thank you Wendy's.