Jamba - Palo Alto

Had a Jamba Juice after surgery at Stanford Medical Center.

Why is the phone off the hook? Can someone call me please it?s regarding my pickup order for 9/9/2022 at 4:30pm.

I ordered 2 drinks and a breakfast sandwich ahead of time on the app to pick up at 8:20. I arrived at 8:45am because there was an accident on the freeway. Only one drink and a sandwich were ready. I entered and the staff were chit chatting with a customerthat seemed to be a friend which is completely fine. But when I approached the pick up area, one of the staff members justlooked at me. I said hello and that I was here for an order pickup. The staff member does not say anything. It seemed like shewas distracted and wanted to use her phone. She walks away takes one drink out and heads to the back to get the sandwich. Shethen starts to make what seemed my second drink. I was running late to work which yes is my responsibility however I did order adrink ahead of time and selected a pick up time which I expected would be the time The order would be ready. At this point, Ihad to raise my voice a little so the staff member that was making the drinking could here me ask ? are you making the drink ??She then responded yes, and at this point I just was not happy. First they don?t communicate with a costumer. So I explainedthat I don?t have time and if I could get a refund. She said it would be faster for the drink to be made but I just didn?t wantto be there longer then I had to since the customer service was not great. I said that?s fine forget it then. And I proceed towalk out. I hear the staff member mumble ? then I guess you can?t get your refund? and the staff and customer/friend laugh. Areyou serious ? What kind of customer service is that and I entered back and i said that they had terrible customer service andshe responds ?then don?t come back?. Wowww!!! Amazing! I guarantee I won?t be returning. Do better! With everything going on inthe world! The least we can do is be kind and respectful and communicate properly but I guess we all failed at that too.Management please reach out to me as I do want me refund. Thank you!

My first time coming here and I loved what we ordered. My new favorite drink is definitely peanut butter moo?d even though a medium drink is 720 calories. Worth it.

Just like every other Jamba spot, the Jamba at Palo Alto's Town Country can get a lot of people during lunch time and afternoons, especially on hot weekends. But the service and Jamba here is still good.