Boiling Point Concept - Pasadena

Been here couple times dine in take out, first time having a serious stomach issue after…

Boiling point sanitation punishes everyone who thinks they have a good stomach

Great friendly service. Pleasant atmosphere. Wonderful little condiment tray featuring a wide variety of spicy and sweet and garlicky flavors at the table. I felt the food was a bit of a hodgepodge (ordered Lamb hot pot). It's like they threw anything they want in a pot. Clams with lamb? I don't know. No harmony. Just a whole bunch of stuff to impress I guess; create a sense of value. Wow factor. Personally I don't know why my food needs to boil while I'm eating it. And smelling the gas burner below wasn't very appetizing so I asked them to turn it off. Personally I'd rather do a real hot pot place as I feel like the flavors are a little bit more delineated and elegant. This is sort of like hot pot condensed together to appease a more fast paced lunch crowd.

YOU DO NOT THROW AWAY CUSTOMER"S BELONGINGS WITHOUT CONSENT!!! They offered to hold my drink for me when I was informed that outside beverages were not allowed, which I understood. However, upon attempting to retrieve my drink after my meal, the server informed me that she had thrown my drink to the trash.

I've always enjoyed the flavors at Boiling Point, often visiting with family. However, our most recent experience was disappointing. We dined with our one year old who has severe allergies, so we brought noodles and ribs prepared specially for him. After ordering, we were told that outside food was not allowed. We explained it was just for the baby, and the server offered a kids menu of udon and bok choy, which I misunderstood initially to include pork it did not. When we tried to add the ribs to the bowl for our baby, we were reminded again that outside food was not permitted and asked to put it away. I explained our baby's dietary needs, but flexibility was denied due to policy. We ended up having to leave as our needs couldn't be accommodated. If outside food, even for babies, isn't allowed, I wish this was clearly communicated outside. We had brought food previously without issue. Sadly, we won't be returning.