Whataburger - Pasadena

Burgers are always juicy and filling. And the fries were crispy and hot.

Horrible experience! It took me 30 minutes to get my food and that's because I went to the counter and ask them how much longer. When I received the food IT WAS COLD AND WRONG ! Send it back and still took them 15 more minutes to get it back!! Unacceptable! If you want to prioritize the Door dash and drive thru then should have at least 3 cookers at least. 1 specific for driver thru, 1 for online orders and 1 for main dinner. PEOPLE THAT CAME AFTER ME, LEFT BEFORE ME!!! I didn't treat or even disrespect anyone in order for me to get that bad service. NEVER AGAIN!

You can never go wrong with a Texas family favorite ?. Hot and juicy burgers good fries. Just about everything on the menu is great.

Their to-go service is extremely dysfunctional. Ordered via mobile 25 mins ahead (not ASAP)... STILL a 25+ minute wait; they marked my order as complete 7-10 minutes before it was delivered; I fixed my own drinks for the curbside order, and the manager offered only excuses. And of course, the food is no longer hot.

Terrible experience here. I had to repeat my order in the drive-thru three times, and they still managed to get my order wrong, dump fries into the bag, and give me two cups of unsweetened tea despite what I ordered. I even clarified and had her repeat my order to me—which was correct at the microphone—but at some point between taking my order and bagging it, they missed almost everything I requested. For the amount I paid for the food, I am very disappointed. I definitely will not be returning to this location.