Chick-fil-a - Peabody

The food at Chick-fil-A is consistently great. I want to highlight an employee named Dolores who assisted me today. She was incredibly friendly, and it was truly refreshing to have someone make my day brighter. Thank you, Dolores—you really made my day!

My order was ready well before I arrived for my curbside pickup, but unfortunately, the fries were cold and soggy. Additionally, my drink was mostly ice, despite my request for light ice. I recommend checking your food before leaving this location. Their focus on reducing wait times seems to have compromised the quality of the food and their attention to detail.

I don?t know the employee?s name but she?s tall and Hispanic. Anytime I?ve gone there she has gone above and beyond. Recommending things, letting me know about any rewards or specials. I?m super pregnant and really do appreciate the customerservice. Everyone else is great too but I wanted to highlight her specifically since she?s the person who sticks out to me themost.

It is crucial for management to extend the same level of respect and communication to applicants as they do to their customers. It is only fair that candidates be informed of their status after investing time in the interview process. While the customer experience may be satisfactory, I would advise potential applicants to think twice before applying here, as the disregard shown during the interview phase leaves much to be desired.

Really disappointed with their service today. I work at the mall and order here almost 5 days a week. The manager sent me rewards for the regular chicken sandwich every now and then. As per the Manager's instructions if I want to switch the regularto spicy sandwich I just have to put it under instructions and they'd do it. For the past 7-8 months that's exactly what I'vebeen doing and today suddenly they told me that they never do it and make it look like I'm lying. That's first. I left my storeto grab food while ordering online kept waiting for close to 20min at the store when I asked where my order was it was not evenon the system. Now after waiting for 20min and after all that confusion you'd want to make sure that you make the customer happyafter that but no!! they had to get my order wrong after that i wanted my sandwich with no pickles and with pepperjack cheese.They sent the sandwich with the pickles but no pepperjack cheese!!! After going back and telling him my problem the guy saysI'll have to charge $0.30 for the pepperjack cheese!!!! So done from this place!!!!!!! (Just so you know pick up name is Jue Gand the manager has always everysingle time switched my regular sandwich to the spicy sandwich if its on the specialinstructions!!! The employee today can also confirm that with your manager!!