Dunkin' - Penfield

I love Dunkin Donuts. I go there for coffee weekly. I also take the child I watch once a week for bagel minis or the dragon fruit refresher which are her fav

Drive-through is pretty quick. Customer service is lacking. My hashbrowns were soggy. Never put napkins in my bag.

I went to the drive thru 10 minutes before close and they told me they were closed. When I asked, oh, I thought you closed at 7 they ignored me until I left. That 's not how you handle customer service, especially during the holidays.

Went through the drive thru and asked specifically about an item we didn’t see in the bags, we were told “it’s in the bag” drove away and of course the missed items. Walked in and the staff member asked what seemed to be the manager who responded “I don’t know what’s going on right now” the only person that was able to help was a young, shorter girl with dark hair who credited my card because they couldn’t make another breakfast wrap right away and apologized kindly multiple times. Maybe the manager could learn from her on how to handle customers with kindness and patience.

Dozens of anarchy Darkside mc donuts ? ? Ashley love.