Tim Hortons - Penfield

Good coffee. Friendly service staff. Donuts are just ok. Thanks for the Rochester Amerks promotion. Try the hazelnut.

I would not recommend eating here. They have so much turnover of employees. I was eating here one time and the fire alarm went off because someone put water on a panini maker. Another time one of the workers was in a hurry and made food I wasn't even going to order, they just assumed my order. This last time, I put in an order for a few sandwiches and boy was that a fiasco. The employee that took my order was very scared and couldn't tell the difference between chocolate milk and regular milk and forgot my doughnut. I had to go back to the counter to get my doughnut. Then the employee that made my food was a hot mess. I forgot her name but she has blue hair and some piercings. I think she has some major psychological problems due to the fact that I would talk to her and she would seem like she is somewhere else mentally. I had to tell her three times to make my food. She ended up making one of the sandwiches I ordered but the second sandwich I had to tell her like 4 times to make it. I just got a refund and got the managers number.Even getting the managers number was a mess. She asked me if I wanted the supervisors number or the district managers. I said the supervisors number and she gave me both. Hire better people. I am never coming back here again.

This is THEE place that I tell my staff about when it comes to customer service and efficiency. The morning team is absolute rock stars. Quick and precise. Everytime. This is where I get my coffee, everyday. Even when my wife has a fresh pot, I go to Tims Penfield.I cant believe the recent reviews can possibly pertain to this location. It is by far the best of the local Tims. Isabel, Olivia, Linda and Co. The whole crew rocks!!Hiring is brutal these days. There is no work force. This store overcomes that with hustle. Give em the love they deserve.

I usually order drive thru, and occasionally go inside to order. I don't know what it is about this specific Tim Hortons, but compared to others in town the people working here are great. Above and beyond kindness and efficient service, and the food is consistently good too. Whatever the manager and staff are doing here they're doing it right and a great job. Great way to start a day with friendly greetings even if it is just through drive through. Thank you!

Drive thru line looked too long. But they have an amazing system to clear the line. You can’t escape the dream thru once you’re in line. But, didn’t matter as they were quick and accurate.