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Feedback gevenI’m visiting Arizona from Chicago and I found this place on Instagram. I went at 8 pm to try their concha with ice cream, it says online and on the door that they close at 9 pm. They were closed way before that. Such a disappointment!
I would give this amazing ice cream shop and 5 star. But the only thing I have to complain about. Is that the people running the place for the owners is closing the place during the posted hours of operation. We have went there numerous times during open hours and seen the place closed either early or in the middle of the day. Other than this. The ice cream and the customer service is just impeccable.
I was really, really looking forward to checking this place out based on the reviews. We went in Sunday night. The service was meh. The girls were attentive and came from the back when we got there (place was deserted) but they were obviously less than thrilled that someone interrupted whatever they were doing. I tried to be friendly, kind of asked a few questions. It was my first time there so I was trying to get some suggestions out of someone. No dice. They wanted the transaction over quickly, so I obliged. I got the Bunuelo nachos with pistachio and coffee ice cream. My daughter got a cookies and cream shake. The shake was good. She liked it. I found it average. The bunuelos in my nachos were delicious, I was afraid they would be stale, they were not. However, the ice cream was icey. It had ice crystals in it instead of being creamy as though it had defrosted and refroze. Really masked the flavor of the ice cream. Maybe those flavors don't sell that much? I really so wanted to like this place. Maybe it was an off night? I wanted to try that horchata latte, but not if it just sounds good and isn't actually good.
My banana Nutella milkshake was delicious! And the decor is super cute and clean. I wasn't crazy about the staff though, that's the only reason I'm rating 4 stars. The ladies there couldn't care less about the customers.
We got the ice cream nachos twice and they were so good both times!! HIGHLY recommend the strawberry cheesecake ice cream, it was amazing and tasted fresh!