Chanos - Pequannock Township

Was eager to try Chanos again after having a few bland experiences, as a friend got me a gift card, but totally regretted it. It 's Cinco de Mayo so I thought I would order early as I figured it might be busy. When I went to order online with my gift card a little before 5 pm, it wouldn 't allow me to redeem the gift card unless it was below the balance. I was $10 over the balance and really wanted to use the gift card, so I opted to call instead. Unfortunately, they received too many orders by 5 pm and were closing for an hour. I was disappointed, but ok with waiting. The girl on the phone was super apologetic, clearly felt bad, and even told me to call back in 45 mins and they 'll take my order. I appreciated her kind words and decided I should just wait the hour and then place my order. After waiting my hour to order, I called back at 6 pm and a different woman answered. I asked are you open for orders now? She scoffed and replied definitely not . A little taken aback, I let her know I had called an hour ago, was denied and told to call back in an hour. I asked if when they can take my order and she replied I have no idea . Totally understand it gets busy, (surprising that it 's busy enough to close before 5 pm! , but it was really bad service to have me wait an hour and then basically told me I can 't order. Even worse was by that time, being as it 's Cinco de Mayo, it was way too late to order for any reasonable time from any other place. I tried to be patient and wait for Chanos and it ended up screwing all of our Cinco de Mayo dinner plans. If I didn 't have a gift card I absolutely wouldn 't be back.

Yum! First of all, I didn't even know it was possible for something as simple as chips to taste so good. Literally the best tortilla chips I've ever had and the guacamole was delicious. The shrimp cocktail was a bit sweet but maybe that's what Acapulco style means? I like sweet so I would order it again but it did catch me off guard. Barbacoa taco was very good but I put some cilantro Salas on it which turned it into AmAzInGnEsS! Seriously though, a hint of magic might just have been the secret ingredient. Husband and daughter both enjoyed their food as well, and my incredibly picky eater toddler not only finished his chicken fingers, but was actually asking for more! Place seemed very clean and the staff was friendly and patient while we figured out what we all wanted. My only complaint is that we live out of state so we can't be regulars but we'll be going here every time we're in town.

I am not exaggerating when I say we eat chanos multiple times a week. But recently, they must have changed ownership and recipes because literally within days, the quality went down hill to zero. 1) the Sonora salad lettuce changed and has a refrigerator taste, cheap lettuce, old and wilted and smelled terrible. The chicken was flavorless and the pieces were so small, it was like leftover from whatever they had. 2) rice bowl, ground beef tasted different, sauce is bland. 3) tostones were ROCK SOLID. Couldn't even bite into them they were so hard I threw them all out. To be honest, we threw our entire meal out which was over $30 . I am extremely disappointed. This place used to be authentic. You could taste the freshness and now you can tell low quality ingredients are being utilized. I really hope that the new owners try to keep the integrity of this restaurant.

I would give this place ZERO stars if I could. My husband and I used to love this place and when we moved out of the area, we would order only if we were in the area. BOTH times we ordered, they forgot our queso. We live about 35 minutes away and couldn't go back. When we called the second time this happened, the RUDE man i spoke with insinuated that I was lying about not getting my queso. He ultimately told me he would refund me half of the bill. Fast forward a week later, still no refund. HORRIBLE customer service, maybe they should stop hiring young kids who are stoned and could get an order right.

Heard good things about this place so my family of 8 decided to give it a try. Had an old menu but figured we could work off of it. I called to make sure they delivered to my location and they did. 6 adults, 2 kids. We chose a variety of tacos, enchiladas, empanadas and soups. Each order came with a recommended sauce. Called and placed the order. 15 items. Asked if they would be able to label items so that we'd know what was what. They said it would be about an hour. Food came just under an hour. Delivery person was nice and helpful. The food WAS labeled and everything was delicious!!! The sauces were sweet or hot. The kids loved their meals and the adults were all very happy!!! So glad we finally gave this place a try!! We will definitely be ordering from them again!!!