El Pato Mexican Food - Pharr

This place is awesome. Be prepared to wait for the goodness they produce. Tips are encouraged to ensure promptness.

I'll just say this, if you want to have a pleasant experience and have the choice to go to the El Pato on 10th St, go there instead. This location is the closest I go to for my lunch break and honestly it's different every time. I go through the drive thru and 80% of the time I'm (not) greeted by a rude employee with a snappy attitude. While I understand the frustrations of working in a restaurant, I don't condone the disrespectful attitude especially when I'm friendly. I dock points off for the service. Food wise it's also hit or miss, but overall it's okay. Sometimes when I order tacos and I receive them and open the box, they're just thrown in there or barely have meat. Plus, I can tell when food has been left out for a while and they start to taste a little stale or flavorless. Nonetheless, it's still fairly good and edible. However, if I had the option to go over the location on 10th St, I would.

The worker, Juan Garcia, had a THICK attitude today on the phone when I asked if they had gotten the special instructions I had put on the order, Juan Garcia rudely stated he was super busy not knowing I was sitting outside waiting for the mobile order knowing there was 1 customer inside and none in the drive thru...After 25min of waiting outside, we walked inside to inquire about the order and Juan Garcia (cashier) said he JUST got the order and it will be a while with the same rude/bad attitude as on the phone. Since then two cars have come by and gone while we are still waiting for our order for over 40min... I love El Pato in Edinburg on University, but someone needs to teach the individuals in Pharr about customer service.

The tortillas were all raw and the guy tried to change them for me and wanted to sell them to me?? According to that, that's what tortillas are like

Waited 30 minutes for 2 breakfast tacos and was given the wrong ones. Super simple order: 2 chorizo egg bean tacos was given bacon egg and egg beans tacos. Didn’t even bother turning back to get the correct order. Service was incredibly slow even though there were like 3-4 employees working; did not want to wait another 30 minutes just to get the correct order.