Lucky Goat Coffee House - Philadelphia

Oh no! I've heard they're closing down. This truly is the best coffee shop in the world, and I'm heartbroken. Thank you for everything you’ve offered!

Message to the owners: It is not your employees' responsibility to cover your business's overhead costs, such as credit card fees. These operating expenses should be the responsibility of the business owners. If credit card fees are a significant burden for you, consider implementing a card surcharge; customers can always pay in cash if they prefer. However, deducting these costs from your employees' tips is unethical and raises legal concerns.

The owner is taking tips from the staff. When one of the employees confronted them, the owner yelled at them in front of customers, leading one employee to quit immediately. The coffee was okay, but I won't be returning to support this owner. I’ll choose to go to Musette or Brown Street Coffee instead.

Save yourself the trouble and go up the street to Brown Street Coffee or The Monkey and The Elephant. This place is a mess for food so disorganized and rude. If you order cold brew expect there to be more ice than coffee. I ordered 2 bagels and thought I watched the server give them to the wrong person, so I jumped up to ask what was in the bag since I think it was my order. When I asked, the server snapped back at me and said “I’m working on A LOT of bagels back here, I have yours and am still working on them!” Oh okay, I thought maybe I was wrong so I sat back down. Lo and behold I waited another 15 minutes when finally they confessed they gave away my bagels. Then they started loudly complaining to the other employees “oh well we aren’t set up back here for a line of bagels and if you order the bagels then you need to pay attention” … they also were out of bagels entirely by that point. They went in the basement and got me a frozen bagel that was rock solid, and didn't apologize when they handed me the bag (30 mins after I ordered). This isn't the first issue I've had here but it will be the last. Just terrible all around, this place isn't worth it. Frozen bagels, slow and rude service, mediocre coffee. Take your business elsewhere. This entire review would have been avoided if they showed a tiny bit of empathy and apologized for their mix up instead of blaming me for “not paying attention”, despite the fact that I jumped up when I noticed the might have given the wrong person my bagels. If you aren’t set up to simply toast and hand out bagels to customers without mixing it up then stop selling bagels.

Great neighborhood spot with delicious pastries and lot of coffee and late options. Chai is great here, 5 stars if more teas/tea latte options tho : Everyone who works here is super friendly and quick. Good place to wfh from too, lot of seating.