Snow Ice Hot Dessert - Philadelphia

The food at this restaurant is fantastic! I visited 10 months ago and would highly recommend it for anyone with a sweet tooth. However, the seating area is not very inviting and the atmosphere is a bit gloomy. The staff also didn't interact much with customers. Despite these flaws, it's still a great place overall.

I stopped by this restaurant yesterday and had a terrible experience with the customer service. The staff at the register was rude and dismissive, telling me to read the menu when I had questions about my order. I ordered a special taroball and tofu pudding, which took 10 minutes to make even though there was no one else in line. When I finally received it, I found the tofu pudding to be slimy and unappetizing. I didn't feel comfortable eating it. This place definitely needs better management and attention.

I have purchased the Bubble Tea Bingsu at this place multiple times and have never had such a negative experience. I am extremely disappointed. The portion size was smaller than usual, the jelly was yellow and sour which made it inedible. Furthermore, the staff displayed unpleasant attitudes when taking my order, ignoring me for nearly 10 minutes. Overall, I am extremely disappointed with both the food quality and the service provided.

Really hit or miss, unfortunately... Place is overdue for some love and care by the owners/management.

Great ice texture for both the Taiwanese shaved ice as well as the Bingsu. Soft and fluffy.HOWEVER!! Place seems unkept and more importantly Cashier had zero customer service. Cold. Felt like we were bothering her. Hate giving small business 3 stars but she killed the whole experience. Retrain or let her go.