Swiss Chalet - Pickering

Service: Delivery Food: 5 Service: 5 Atmosphere: 5 Parking space: Plenty of parking Parking options: Free parking lot

My meal was dry and the server was not attentive to us a family of eight. All their fountain drinks had a funky taste to them, that made drinking them unpleasant. When dinner was done and we asked for the bill, we waited 15 minutes and I had to find our server, who was sitting with another server deep in conversation in a quiet section of the restaurant and was not apologetic for the wait. Service: Dine in

Guest services has rectified the issue by escalating with management. They were quick, helpful and friendly. They communicated with the store directly to share the issue. Kid-friendliness: They have kids meals Service: Take out Meal type: Dinner Price per person: CA$10–20

I ordered for delivery. I ordered white meat and the chicken was pink on the inside. The baked potato tasted old and definitely not fresh. The salad I ordered came with lettuce that had gone bad and even the bun was stale. What a waste of $40. I will never order swiss chalet again from any location. Food: 1 Service: 1 Atmosphere: 1

My family of four walked into the restaurant at 830pm. The sign clearly has hours posted of 11:30am to 10:00pm. Pic below. We waited for someone to come to the host stand for approx. 4 minutes (no worries there). When a server came out from the kitchen she said sorry we are closed. I said its 8:34 only. She said yes we close at 9pm and need to clean to be done at 9 but if we want take out is open until 10pm. I asked if I could have head offices number. She said sorry she doesnt have any numbers. Then said just hold on. A minute later someone else came out of kitchen and said Can I help you. I said oh I am just waiting on a number. She said yes can I help you I dont have any number to give just our store number. I said no thats ok. I asked her to confirm that they are store 1737. She said yup. I said ok. Just then 3 other guests came into the restaurant. She immediately told them sorry we are closed. Take out is open. They said the same thing being 8:36 or so at that time. She said ya we dont allow guests past 8:30 so we can close at 9:00. I mentioned the sign actually says 10:00pm. She said well its been 9:00 for two years, they havent changed it yet. Her tone and attitude were rude. If a restaurant closes at 9pm (no more guests) at 8:34 they should be taking guests. Especially since the kitchen is open. Completely dissatisfied.