Swiss Chalet - Pickering

Saturday night in Swiss Chalet means family night with kids, grandparents and grandchildren. I ordered our usual Quarter Chicken, one with white meat and one with dark meat but both with French Fries. Our waitress was prompt and polite. She served the buns and butters on the side so we ended up having more fries. Opted for water with lemon and since we're watching our sugars, no desserts.Kid-friendliness: Kids were provided with toys and placemats with fun quizzes for them. There are menus that are kids friendly.Parking: This restaurant is surrounded with parking spaces, sharing such with other stores around it.Wheelchair accessibility: There is a ramp that goes to the restaurant from the handicap parking.

The food tasted great. The girl who took our order was also extremely nice. Had this been a dine-in experience, I’m sure they would’ve paid more attention.

This is a three star review mainly because we ordered take out and two out of the six things we ordered were missing. We did not think to double check our order because they had it completely packed and sealed and the receipt provided by them clearly showed that we ordered the missed items.Once we got home we called them and they said they would either give us a coupon to the restaurant or we would have to drive back and get it. We asked if they would deliver as we live about five mins from the restaurant and they asked us for $15 as a delivery fee. Our food bill was already $60 so we negotiated and I ended up paying the driver $5.The food tasted great. The girl who took our order was also extremely nice. Had this been a dine-in experience, I’m sure they would’ve paid more attention.

Came for dine in dinner for the first time in ages, after ordering delivery regularly and it exceeded my expectations! The service was the friendliest service I’ve had in I don’t even know how long. The food was even better hit and fresh in store (not saying delivery isn’t delicious or a great option). My partner and I got sangria (honestly amazing sangria) and the two can dine deluxe deal and we were raving about it the entire meal. Our server Sue S was so friendly and our food came out very fast! Would 100% recommend and will be returning to this location. Very nostalgic!

We waited at least 10 minutes to be seated, restaurant only had 2 other tables in it. Waited for over an hour for our food. They forgot 2 of the 4 meals we ordered. All of the tables that came in after us were served first. It was really bizarre. My 8 year old ordered a chicken gravy thing off the kids menu and it was full of tiny bones. It was just an odd experience. She had to send it back and got pizza instead. All in all, the whole experience was frustrating. Spending 2 hours in a Swiss chalet was not fun. We could have had everything delivered quicker. This location has seen better days.