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Feedback gevenWhat an awesome bike shop! I ordered a Pivot Shuttle SL Pro XO from this shop that had a $2200 discount and only $260 to assemble and ship. No other bike ship in the country evens comes close to this pricing. The bike arrived in a few days. I could not be any happier! I am a customer for life! I highly recommend!
A few weeks ago I decided it was time for an upgrade to my bike. I had my eyes set on a Cannondale SuperSix Evo. I saw that three shops had the model I wanted. One was in California, one was in Brooklyn, and one was Piermont Cycling Connection. The Cali store had been great to me on the past, but shipping was a pain and I missed buying from a local shop and getting the service that comes with it.I went to the Brooklyn store, which had a ton of nice bikes. However, they barely wanted to talk to me and when I asked to hold the bike the guy kept trying to take it out of my hands to put it back on the wall. Kinda weird service towards someone who is about to buy an $8,300 bike.So I called up Piermont. I spoke to Sunny who immediately got to work on setting me up. He put the bike on hold for me, got the paperwork to me immediately, went through numerous upgrades I wanted and gave an extremely competitive price. On my next day off work I drove up there to pickup the bike. Everything was installed and ready to go. No games, no hassle. The store is big, but clearly had in inventory in back room that surpasses any other shop I’ve been to. I swore that’s all I was buying that day, but Sunny and I were chatting away and before I knew it I was having a pair of Enve SES 4.5 wheels installed. A shop guy dropped everything to get my new tubeless wheels setup. Sunny was easy going, knowledgeable, and patient. We were talking for two hours. I would’ve bought the bike from anyone at that store, but I lucked out getting Sunny.They clearly move a lot of inventory because they seem to have nearly everything I wanted in stock and a whole bunch of mechanics working on bikes. I live in Manhattan right across the street from a Trek dealer and it’s one of the few shops in the city with mechanics that I trust to work on my bike even though they aren’t a Cannondale dealer. But now I have a second option. I was on a 60 mile ride today and found myself passing by Piermont. I needed an adjustment to my break and stopped in to see Sunny. He had a technician immediately take a look at my bike and I was on my way in less than five minutes.Obviously I wish they were across the street from me, but it’s worth the extra drive or a ride to find a place that is knowledgeable, cares, and treats you well. They will be my go to for all future purchases.
I absolutely love my new bike! So very glad to have visited Piermont Bicycle Connection! A very special thank you to Lucien and Tony for all your help!! I appreciate you both taking the time with me to find the best suited bike for my needs, and then personalizing it with various accessories! The store itself is beautifully laid out and pristine. All staff was very welcoming and professional. If you are looking for a new bike or anything bike related for that matter, go visit this gem of a shop! Thank you so very much, looking forward to visiting again soon!
They knew just how to repair my Vintage Raleigh 3 SPEED. Chris and his team are passionate about your bicycle! They want it working well. Chris is knowledgeable, meticulous, precise, and dedicated. He and his team are friendly and polite. He was able to overhaul my hub, install a new stem, new gear cable, replace hardware. My 54 year old Vintage Raleigh 3 speed now goes ...... WHOOSH! Silent, Steady, Smooth, Fast, Effortlessly through the breeze.A joy to ride!THANK YOU MUCH TO CHRIS, GLENN, FRANK, THE ENTIRE TEAM AT PIERMONT BICYCLE CONNECTION!!!WARMEST REGARDS,RUSSELL PAUL FERNANDO
I cannot say enough good things about Piermont Bicycle Connection and the Fit-Lab at PM. The support, sales, service, knowledge, eBay store options - everything is top-notch. I have been a loyal customer for over 20 years, and even though I now live 2 hours away, I still make the journey to Piermont to shop and get my bikes refitted when needed.