Bruegger's Bagels - Pittsburgh

We went on a Sunday and expected it to be busy and I understand and am sympathetic that there?s staffing shortages, so we weren?t surprised to find a long line and wait no problem. But the counter girl was rude and the guy making the food had his mask below his chin (despite having a mask mandate for customers). They ran out of eggs while we were waiting, so we ordered two bagels with cream cheese. We were annoyed to find that there was the smallest amount of cream cheese on the bagels after we left. Literally almost none. What a waste of $17. We will never be back.

It?s truly upsetting. I order the same thing everyday and never get the same thing. I order a bagel with cream cheese and jelly on the side. And hazel nut coffee. Something so simple? They simply can?t get it right. They lost a customer today. They gave me strawberry cream cheese with an onion bagel .. I wanna cry.

As a conscientious consumer/Google reviewer, I am ashamed at myself for not having read through the reviews before making a purchase. Though, admittedly, my issues were not as significant as some I've seen, nor did I have previous experience with the franchise with which to compare to. First time customer, in town for a wedding and trying to keep things as brisk and effective as possible. Very simple order- two bagels, one with cream cheese, one with butter. I was pleased to find our order was ready by our time of arrival, and grabbed the bag and began our journey back to the getting ready. Butter on both bagels, no cream cheese. I recognize it isn't the end of the world, but with all due respect this was a fairly straightforward transaction and the bagels quite frankly are not of a caliber that they can stand on their own sans cream cheese (otherwise I would concede to this omission and just appreciate the bagel). Pros: User-friendly mobile app Quick turnaround time at peak business hour Cons: Errors at even the most-basic of order parameters Mediocre bagels

I'm adding to this a bit later, despite how busy this was for the con. The staff was delightful, gave us information about when the parade was. The food was made in an amazing amount of time. Also 100% the western is DELICIOUS and would eat it again.

Served 3 people hot coffee, 3 people frozen coffee, and 7 frozen drinks, all ordered after me, and only made my order when I became visibly irritated. They also served me a plain bagle when I ordered a cinnamon rasin, and burned it too. This was after they got my order wrong, and burned it the day before