Costco Food Court - Plano

Terrible kiosk machines and questionable purchasing rules

Rude cashier, snapped at me to put my items on the belt. No greeting, zero customer service.

Amazing prices!! With a Great selection of items. The service is hit or miss depending on the day. The parking lot is always packed.

Tire Department is dishonest.They were fine when I purchased tires from them.But were dishonest when I went for a simple tire rotation (non-Costco tires).Front tires should have been installed to the back as they were 8/32 .Rear tires should have been installed to the front as they were 6/32 .Simple.They charged for a service but never performed that. My tires have the same thread as before the service.6/32 rear, 8/32 front. I don 't know what kind of tire rotation they did but they didn 't switch the tires.Never refunded. And arguing with my bank that they did it.Dishonest place.

Terrible Customer Experience at McKinney, Texas Location Urgent Attention RequiredTo whom it may concern,I am writing this email to express my deep disappointment and frustration regarding the terrible experience I had with two of your employees at the McKinney, Texas location on Sunday, July 9th, 2023, at 6 PM. As a long standing Costco member for over 20 years, I have experienced exceptional customer service at various Costco locations across the country. Regrettably, the McKinney store fell significantly short of meeting those expectations.The incident occurred when I visited the store to pick up a watch that I had purchased. I approached an employee, whose name I unfortunately could not obtain as he hastily removed his vest, claimed to be off duty, and hurried away. Another employee, who identified himself as the manager (Nith), proved to be equally unhelpful throughout the encounter.When I inquired about the watch, I asked the first employee if it came with a battery as it was not functioning. His initial response was disheartening, as he curtly stated, I don 't know, I gave you the product you purchased. Sensing his uncooperative attitude, I requested either his assistance or for him to direct me to another employee at the watch display who could provide the necessary information. He then reluctantly contacted someone via radio, who informed us that the watch required movement or exposure to light/sunlight to function properly. Rather than conveying this information to me directly, he merely gestured towards the radio conversation as if that was an adequate response. Additionally, I asked if the watch came with instructions, taking into account the store 's closing time and the apparent rush among the employees. While standing there, I mentioned that I have worked in various customer service roles for over two decades, and his response was far from helpful or customer oriented. As a paying member, I expect a certain level of service, but instead, he began making excuses and dismissively raised his voice, saying, I don 't need to hear this, before abruptly walking away without providing his name, despite my request.Subsequently, I approached the self proclaimed manager, Nith, seeking assistance. I calmly explained the issue I had encountered with the unnamed employee. However, to my astonishment, Nith responded by stating, I can 't help you, not the way you are acting, as if my justified frustration invalidated my right to receive support. His dismissive gesture and mannerisms further conveyed a lack of professionalism and a disregard for the duty of a manager.I have never, in all my years as a Costco member, experienced such a blatant disregard for customer service. Nith 's lack of preparedness or willingness to address customer concerns, along with his handling of this situation, is deeply concerning. Moreover, I have heard similar stories from several friends who have also chosen to discontinue their patronage at the McKinney store due to its poor customer service. Sadly, my experience today has validated their accounts.Given the severity of this incident, I kindly request that someone in a position of authority addresses this matter promptly. I believe it is crucial to rectify this situation and ensure that future customers receive the high level of service Costco is known for. I hope to hear from you soon regarding the actions that will be taken to address this issue.