Renaissance Fort Lauderdale-plantation

Renaissance Fort Lauderdale West Hotel is a 5 Star Hotel with 5 Star Staff. Specifically: Jasmine (a Marriott bonvoy telephone representative) Amanda (a Renaissance manager) Sulony, Kiran Daniel (hotel staff not sure of their position) Chris (Renaissance Regional manager) This hotel was amazingly helpful from day one. My family and I were returning from a cruise and had reservations at a different hotel (Residence Inn Fort Lauderdale Plantation) we needed to add a day to our stay. After speaking with an employee on the phone that said they would add the day and we could check in early no problem. Upon arrival to check in the front desk told us the person on the phone was wrong did not update the reservation and they were unable to accommodate us. It is now just after 10pm on a Saturday and we were stuck trying to call places. Everywhere was fully booked by now! Luckily we connected with Jasmine a Marriott bonvoy phone representative and after hearing what happened she searched to help find my family a place to stay with urgency and compassion. She even took the time to give us the veterans discount. Upon arriving at the Renaissance we felt welcomed and the check in was smooth. The room was clean fresh. We reserved the room for 6/22-6/24. On the evening of 6/23 we returned to the hotel and my kids wanted to go to the pool and being it was open till 9pm I took them. Upon returning to our room I found my husband passed out on the floor suffering from a medical emergency! My kids (9 11) ran down to the lobby and a staff member called 911 for them! Within moments Amanda (manager on duty) and another staff member were in my room helping me try to wake my husband up and keep me calm and informed of the ambulance being on it's way. Amanda seemed to have some medical knowledge and they both were extremely patient and helpful with me my husband. An additional staff member stayed in the lobby with my kids gave them snacks and helped to keep them away from the situation (their young eyes did not need to see). I can not thank the staff enough for helping take control of the situation I'm extremely grateful for how they came to help immediately. My husband was transported to the hospital via the ambulance I went with him. My sister stayed at the room with the kids. The following morning we went to check out and Chris (Regional manager on duty) offered myself the kids the continental breakfast (for free) and helped my sister load our luggage into the car. He took the time to ask how my husband was wanted to make sure we were taken care of, he provided his card and said if we needed anything to let him know and he would help as much as possible. All of the staff that helped us were genuinely concerned and showed so much compassion. I was pleasantly surprised to receive a call from Amanda (she said my family was on her mind and she just had to check on us she called from her personal phone) Amanda actually reached out several times as well as Daniel. As I said before I can not thank/praise this staff enough and I'm eternally grateful to them for their genuine concern compassion towards my family I. This hotel and staff definitely deserves FIVE STARS!!! If I could give them a million Stars I would!

Hotel was nice and clean as was our room. Bed was comfortable and A/C worked great. The restaurant food was very good. Front desk staff was nice and helpful.

Love, love, love staying here!! Rooms are amazing. Service is excellent.

Great hotel and friendly service! David at front desk went above and beyond

I stay on the 9th floor. My room was beautiful, clean and the bed was very comfortable. The room had a mini frig, flat screen TV, walk in shower and a small coffee maker. For the seating area a desk, and a mini cute sofa. The room Decor was very stylish and modern. The only hiccup is late time parking. Probably because it's a holiday weekend the hotel was fully booked or may have an event the parking was a challenge if you left in the afternoon and came back in the evening. But overall my stay was superb and quiet and I would definitely use this hotel again. The staff was polite with a smile