Marco Polo Pizzeria - Pleasantville

Read them before they buy, hey, my name is jasai, I was assistent at popeyes, so I understand the food industry. I've been in a pleasant city for 6 years, which has been ordered for 4 years, and for the first time I had a terrible experience yesterday. I ordered and waited an hour 15 minutes before I got my food. I have a small buffalo chicken stromboli and mozzarella sticks. my important other, order a cheeseburger with salat a mayo. I finally got my order, just so it's wrong. the acknowledgement was even correct, which told me that the woman who took my order was amazing. the problem was that it was badly delivered, no mistake to the driver, because this from time to time its late I knew that they would close, I understand it. in the bag contained my order. but the order made by my important others did not get their burgers, but they got a classic cheese steak. Now, under normal circumstances, I would have kept the cheese steak because the price of the cheese steak was higher than the cheeseburger. however, my more important one is allergic to swirling so that they don't eat it. So I called the load up because it was quite late, I wanted to get a refund a call it a day a running gear her to go eating somewhere, a owner of marco polos will answer then mad when I tell him the situation, but here the kicker. he was angry at me because he did not accept a reward for the mistake they had made. he tells me I had to bring back the food I had delivered to get my refund as if I had caused the problem. then he becomes even more angry to tell me that oh, what they want, it is restored. or what the refund we bring back the sub when they get their money. as if I was wrong to call a command they screwed up. I told him firmly after I delivered an hour after my order my food and it was wrong that they could come to get this sub and do not forget the money I spent for it. I gave him the sub back and received $6 for the burger without controlling. I asked for his manager that he told me tom the person who answered the phone in the load was the owner who also came to get the mistake they could say from his unique voice. since the time finally 11 I was there driver we sent to the house. my night was ruined because of a mistake from my control. but when we finished our conversation, my eating was cold and my appetit was ruined. so it was thrown away and she couldn't even eat. So I go to the load today, one please come to a manager to find out from a worker l 347 of 20.12.2013, p. 1). they have no manager on the layer (that is against the storage policy, there must be a manager running for the store in the guide lines, put my state) 2. the guy on video, whose alleged owner was not even an abuse he would have reported with me in the load that he would have been calling. instead he hid behind the counter and his employees. he does not want to talk to you the hired said because of respect, immature, arrogance and improper customer service. I went in to ask for a refund on the whole order, strictly based on the principle of the situation. the hired, who was obviously supported by the owner, goes if they want a refund, then they have to bring back the food, I made very clear that I threw away the order, they were already thrown away and that I demanded a refund because of the peculiarity negligence. I was then told that we will give them back their money so that they should not have returned an order the correct customer service: (without keeping a snoring commented) I apologize for the error, here are the options, I can have a refund on the burger and they can hold the cheese steak, or we can send it a cheese to be exchanged with the cheese steak. but because of the blatant disregard, I decided to refund the entire order. where:

So I normally just let things slide..but this situation was definitely a mood killer. My boyfriend and I ordered here last night, an hour and half before they closed to order 20pc wings, cheesecake, and rice pudding. The wings were fine but the cheesecake had mold on it.... it wasn't a lot but still. That's not acceptable at all. On top of that the rice pudding had an order to it. We normally order from here and Jonny Ds..so for that to happen really turned me off...

Ozzie the support to be manager is disrespectful and his ghetto staff taking orders are even worst, and I am going to post until I talk to the owner.

I called and ordered 2 cheese steak wraps today. I raved about how delicious it was I drive all the way from Mays landing to get it. Well today to my disbelief the wrap was half the size it normally is. What happened to the regular size wraps? I'm totally shocked how small the portion was. I normally can only eat one half but today I was able to eat the whole thing. Come on Marco Polo if you gonna make smaller portions you shouldn't charge the same price. The wrap was good but I was disappointed with the size. For me to complain it was a drastic change in the portion. I'm truly disappointed Marco Polo you get one Star smh.

Ordered delivery through Doordash at about 7:45pm on a Thursday. The dasher was waiting there for 15 minutes before we messaged her to see if there was an issue. She called us and said the guy told her they’re not going to fulfill our order and she should call us. No reason given. Just not going to fulfill the order. Ordered a white pizza, mozzarella sticks and Buffalo chicken cheesesteak.