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Feedback gevenWe're staying at Ponce Hilton. We decided to eat at LA Cava inside the hotel. I had the eggplant dinner with a side of mamposteao rice and gandules. Truly is at the top of my favorite meals list. We ordered fresh tostones. Veronica provided wonderful service and suggested the menu items for us because we are mostly vegetarians. My wife ordered the cheese ravioli, which she liked. The ambiance of the restaurant was upscale but also inviting. We finished the meal with the guava souffle and ice cream. The whole meal from start to finish was wonderful.
The food was somewhat disappointing, nothing bad just nothing great that we had. The service was slow, the atmosphere and the restaurant was nice. Nothing spectacular. I think it was a little overpriced for what it was. We chose to eat off property or at one of the other restaurants remainder of our time at the Hilton Ponce.
Too little for too much. Service was painfully slow. The Fall Salad was good and the presentation was well done once the food finally did come out. Unfortunately, the Seared Snapper and Halibut were both over-priced and lacked flavor. We were told it was a formal dining experience, so we dressed for the occasion only to find many guests were dining in casual attire to include cut-off shorts and bathing suit tops. For our first meal at Hilton Ponce, it was a disappointment.
This is a beautiful restaurant. That was the beginning and the end of our good experience. While the staff was very cordial and our experience was not the fault of our server we waited over an hour for our meal. 1st of 4 meals arrived undercooked. 2nd of 4 meals was served cold and not as ordered. 3 rd of the 4 meals was served with the side we had ordered to share on their plate. The 4th meal was okay. The two that had to be sent back came out okay, but rather than a new entre being created one of plates was reheated. (That's never happened for us before. I always prefer to give a good review and while this is an excellent location and well decorated, next time we're at Ponce Hilton we will make a different choice. At least they had horse radish.
We celebrate my wife's birthday in that restaurant. We really liked wooden interior and friendly staff. Food was good. We tried oysters first time in our life an it was not so bad Prices a little be high, but its Hilton, guys