Dragon Inn - Poole

Bad !!!! ordered crispy duck but they sent roast duck , egg fried rice was poor i will not order from them again .

Ordered a selection of items from the menu came in no time whatsoever but here is where it went downhill. I ordered spareribs, they came and when I bit into them they were raw. I rang up and they happily changed it but when the replacement came, it was raw again. Rang once more and the man I spoke to hung up on me half way through my complaint. Rang a third time and was shouted at by the man I spoke to because “the chef is the head chef at ‘Days’ in tower park”, as if that means he is totally above mistakes, not helping with the issue at all. I was told nobody else had had the issue so I must be wrong and that they couldn’t deal with the issue because they were closed if I hadn’t been hung up on it would have been well within their opening hours. Never experienced this sort of customer service in my life. I work in the service industry myself and so spoke with complete civility and understanding, to be met with rudeness, disrespect and being shouted at down the phone. Don’t bother with this place.

We ordered our food at 17:45. At 19:45 we phoned and asked about the delay and we're told it was still in the kitchen! It finally arrived 3 hours later at 20:45. I mentioned to the delivery driver but he just laughed. No apology, nothing. Very poor service, will not be coming back. If you're busy then don't accept any more orders until you can deliver them at a reasonable time.

Waited over 1.5 hours after placing order for delivery but nothing tried phoning 8 times but never answered phone was a good Chinese but will never use again users beware

2 hours for delivery after being told 1.Absolutely disgusting,full of MSG and salt.Undercooked batter on balls and chicken.Half the delivery wrong or missing and i feel physically sick after eating a small amount of it.