Giacomo's Pizza - Poughkeepsie

The pizza's good 95% of the time made excellent. Priced decent.

Pizza was very good. Clean place. Friendly staff.Good choice of pizza ?

Ordered pizza tonight for the family. I get a call from a number and I answer and I say hello several times to where I hear nothing back. I get a call again and the delivery driver is on the other end yelling that he’s at my door knocking. I apologize in person and grab the pizza and tell him thank you and he just looks me up and down and leaves. Not to mention I was told it would be here late but came very early. Pizza was fine.

In speaking with the owner, he refunded the overcharges and apologized.He is short staffed and training new employees. For the past 12 years I’ve spend at least $100 every time I order take out from this location of Giacomo's Pizza, across from Marist College, in Poughkeepsie, N.Y. On May 20, 2021, Thursday night at 8:20 p.m. I called in an order. Took the girl 4 times to put my credit card number in!! Usually they wait till I get there to run my card. I was told it would be ready in 25 mins. Got there in 25 mins and called as planned. Guy tells me they are closed. I told him I ordered and paid my money so I want my order. He fought with me and I asked for the girl Debbie?, the girl I ordered with on the phone and she said it wasn’t ready yet and she’d being it out to my car. I waited another 20 mins, not great but I understood. No big deal. Girl came out with three boxes and placed them in my car; curbside, contactless, and I gave her a $3.00 tip! When I got home I opened the boxes and only one pizza was correct. I did not get what I paid for with the other pie. I ordered two large pies, Create-Your-Own, with three (3 toppings. I paid close to $25 each for pie. The second pie was a small pie with hardly any topping on it and for sure no sundried tomatoes or mushrooms, just a few artichokes. No sauce and it was terrible. Please See pictures attached. I'm extremely upset as due to covid and being handicapped I don’t go out often so this time I ordered two of the same pies and got only one correct sand paid for the two special pies!!! I was ripped off. Also, I ordered six veggie pinwheels and they did not give me the dipping sauce that usually comes with them. I did ask to for them to add mushrooms to the 6 pinwheels but they wanted to charge me $6.00 so I cancelled the mushrooms. I want my money back or I want the pizza pie I ordered and paid for. Did this place change owners? The previous owner (Kevin? would never let this happen. If I don’t get any recourse I will destroy this place on social media and the doors will be closing just like all the other eateries that probably didn’t rip their customers off to have their businesses close up. If this place will continue to operate like this, then they do not deserve to stay open. I want my $25 back!!!!

I ordered pasta and it tasted like canned food, horrible, I also ordered a pin wheel and the outside was good but the inside was ice cold, bad experience and I don't recommend it