River City Coffee Roasters

After my friends left, I tried to express my disappointment and embarrassment to the woman, but she remained unyielding. Instead of acknowledging our feedback and offering a simple gesture of goodwill, she accused my friend of being rude and emphasized that we had ordered the most expensive items on the menu, as if that were relevant. She offered me a gift card, which I declined as I have no desire to return to the establishment. I believe in the adage "the customer is always right," and I feel that a simple thank you for the feedback and a complimentary coffee refill would have sufficed. My friend did not seek any compensation initially; she was merely sharing her opinion on the icing. As a community, Powell River should be welcoming to visitors, especially after the challenges posed by the pandemic. Unfortunately, the behavior we experienced at River City Coffee was off-putting. My friend left a review on Facebook detailing our experience, only to receive a similarly rude response from the café. They went so far as to declare that she was no longer welcome at the establishment, but I doubt she would want to return after this incident.

I was quickly running into the coffee shop, ordering 2 drinks, my 2 dogs and my disabled daughter. I thought I could tie 1 dog-albeit in the sun at 10 am, for a few minutes and my daughter held the puppy’s leash while in the shade. This woman comes up to me and says “are those your dogs? I’m the owner, If you don’t take them out of the sun I’ll have to call the SPCA.” Needless to say, I was rattled, she did help me move the umbrella-whatever. I felt I was being racially profiled-she looked at me as if to say, oh this stupid Asian woman does not know how to deal with her dogs. If she had said, “I moved the umbrella to shade your dog, feel free to do so” instead of threatening me immediately…I was just wanting to support a local business before I left town. Honestly, I have been coming to Powell River for 40 years and never, have I been treated like this.

Wonderful soups, wraps, sweet treats, and great locally roasted coffee and a nice selection of teas (Matcha! Lots of GLUTEN FREE options!!!! Great meeting place!

I often go to River City for their great coffee but yesterday we went for lunch and I’d recommend it. We had a cup (seemed like a bottomless cup) of their daily soup, Paleo tomato was yesterday’s offering excellent! We then shared a grilled RCC sandwich, the chicken variation, which was loaded up with tomato, lettuce, cucumber and I think even avocado generous, freshly made after we placed our order, and really tasty. With a couple of coffees this made a hearty fall lunch for a couple of seniors. As always, service was personable and friendly and the environment welcoming. Recommended.

Visited here whilst on my holiday to see my Canadian friends. We had a packed day so stopped off here for some breakfast. I had a hot chocolate and a cheese and egg sandwich. Both very tasty and set me up for the day. My friends also enjoyed there food and beverages. Loved the interior too, very humble yet hobo, and staff friendly and helpful despite them struggling with my British accent