Goiko Pozuelo - Pozuelo de Alarcón

I was becoming a regular customer and so was deeply disappointed by their behaviour. We order with just eat, they have step by step info on order and so when they said it was made and on its way we were happy. 1hour later we rang to see what had happened. It arrive during call... 2 lovely cold burgers with cold gaucho wedges. We said it was cold and driver walked off in a mood. The friendly man at Goiko said they would prepare fresh hot burgers. They arrived about 20min later and they were still cold as where the wedges. As it was 11:30 at night and we ordered at 9:30 we were tired and hungry and just took them. The man at Goiko said if we can to the restaurant, they would give us 2 complementary burgers. We said ok, but apparently when we spoke to them/just eat again about the issue, they said they would only give 1! Considering the time wasted, for cold burgers and wedges and then for Goiko to offer us 2 burger (not even with chips), for them to come back and change that to 1 burger make we think that they really done care about their customers. I have no intention of going back.

My boyfriend and I tried to order some hamburgers from their app and it wasn 't working. We decided to go to the restaurant. The waiter said we weren 't allowed to order there, we had to do it through the app. We tried again in front of him to show him it didn 't work, he agreed and said there was nothing he could do. I then turned to my boyfriend and said this is stupid they won 't help us. The waiter turned to another employee and said she 's just complaining because she is a guiri (american) thinking I wouldn 't understand him in Spanish. So although their food is good, I wouldn 't give them my business.

Loved the food and how the waiters treated us! Personally i’m celiac and vegan, and i could eat a burger too and even more food, so i was super super happy!!

¡Excelentes hamburguesas, nos encantó el hambre y la mejor camarera mariana! seguramente regresaremos

La carta, la velocidad y la excelente atención y buena energía de los niños y niñas que atienden cada vez que vamos nos invita a regresar. Anoche llegamos al rubio y también a su colega púrpura (no sé el nombre) y lo pasamos muy bien.