Chipotle Mexican Grill - Provo

Portion size is always tiny compared to other locations. Extra rice and beans ends up being around what a normal amount would be where I used to live. One time had a new employee making my meal and he had no idea what he was doing and seemed like he had never even been to a chipotle before. Also the rice is usually stale.

Got my order wrong TWICE IN A ROW. Drove all the way back after reordering to pick up a replacement entree, only to take a bite of my burrito and find that it was completely wrong for a second time. Not just small errors—I’m talking a bowl instead of a burrito and a chicken burrito with a bunch of stuff in it instead of a plain veggie burrito type wrong. No one answers the phone and the customer service chatbot is useless. Terrible service, terrible food. Don’t go here.Update: After an hour of talking to customer service (after finally getting through the automated chatbot), the agent promised a refund for my third order (that I placed through DoorDash because I was sick of driving back and forth). Three weeks later, and the refund still hasn’t come! Shouldn’t be hard to correct a clear issue like this but for some reason chipotle can’t get its act together. Disappointing.

Sonia Ponce (the manager) completely rips you off and barely gives you any food. Should not be employed any longer at chipotle. A disgrace to fast food dining.

This location really skimps on the burrito bowls ???

This was double protein, and extra on every single ingredient… I’ll let you determine what you’d like from this.