Gabi Beach

Since this was our biggest surprise and something we wished was in bold letters before we booked this resort, SMOKING IS ALLOWED AND RAMPANT HERE. If you are a smoker, this is the resort for you as smoking is welcomed everywhere on the grounds. But if you are a non-smoker and do not want to be anywhere near second-hand smoke, STAY AWAY FROM THIS RESORT!!! I repeat: NON-SMOKERS, STAY AWAY!!! With that out of the way, let 's go into the positives of our early Aug 2024 stay: The grounds were beautiful and mostly well-kept. As animal lovers, we welcomed visits by peacocks, ducks, and even a resort cat. The alcohol and coffee bars adjacent to the lobby were both amazing. Most of the staff were friendly, helpful, and accommodating (the first few days were a bit touch-and-go, but the rest of the week was pretty decent). Sadly the downsides outweighed those positives. For a smaller resort, everything was far too spread out from each other. The food options were very limited and mostly mediocre (some other guests we spoke to during and after our stay resorted to purchasing food from nearby restaurants). The beach was unkempt and overrun with seaweed, making it an unappealing option. The pool experience (along with the rest of the grounds) were ruined by tobacco smokers EVERYWHERE (we tried to escape them, but that attempt was futile). Locating beach/pool towels was not clearly marked and was a lot tougher than it needed to be. Housekeeping was lacking... one day we had to call after 3pm for service. We also had to call two days for hot water to be turned on. About three days we had to call for clean towels and washcloths (and one of those days we had to call around 4pm and keep calling every hour or so until we FINALLY got them around 8pm). Usually we research resorts well prior to going, but because we had such an amazing experience two years ago at the Melia Paradisus, we assumed that would be the normal experience throughout each Melia location. How wrong we were. And for something billed as a Health and Wellness retreat, it boggles the mind that smoking would be allowed. P.S. This review is for the Meliá Punta Cana Beach Level resort. Meliá has three resorts on the same property... The Paradisus and two Level ones that we 've been told have changed names often. I 'm adding a review on both Level resorts here on Yelp as I can 't tell which one is the resort we stayed at.

Stayed here from Tuesday through Sunday. Very nicely done resort grounds and solid property. Food was quite good. A couple of the dinner restaurants had some great dishes like the steak and jerk chicken at Calathea, the zucchini soup at mar de sal. Overall, most of the time food was pretty good and exceeds expectations for an all inclusive. Solid morning yoga classes. Light on other activities wish there were a few more things to learn something new or perhaps create something, like a craft or cocktail making type of thing. Some of the restaurants servers were great. However the general level of service was really disappointing... Here are some examples where the service felt so inadequate and underwhelming for a $500/ night Melia branded resort... when we needed pool towels we were informed they were out. Not a lot of willingness to help or grab new ones. trying to call concierge or reception multiple times, no one answered. Calls to the operator would get transferred and then ring endlessly. Kind of ridiculous that you can't reach help whether it's 9 am , 2 pm, or 10 pm... minibar snack and drink replenishment was very inconsistent some days forgetting to restock water, other days not restocking the light snacks I guess again for this price I might have expected some drink service if you're lounging by the pool but no one ever came by Dinner reservations are full days in advance virtually not possible to get a reservation unless you're 2+ days out as I was leaving the room once, the mini bar attendant asked what I needed and I told him and then he proceeded to not replenish any of the things I'd asked for Additionally for this level or resort and price tag, the liquor included was really cheap/bad/low quality. When you book a taxi through the hotel they rip you off hard. They quoted us $35 for an 8 min drive for reference, it was $30 to the airport (30 min) and when I spoke directly to a local driver, he charged

I rarely give bad reviews but for this one I have to. This review in only for THE LEVEL portion of the resort which I had to pay a lot more for. Meliá Caribe beach resort markets THE LEVEL as this service that will facilitate everything for you. I 'm usually not into these kinds of services but I had to take it since the room type I wanted only comes as the level. When we got in, it was confusing on where to go because there is very little information given but we finally found the level lounge. There was confusion about our room as they gave us a smaller room at first because we needed two beds but we chose our initial room that we paid for. The personal concierge that was promised over and over, did not even come to greet us AT ALL during check-in. They said Lorenzo was busy . He did not contact us AT ALL until I personally went back the next day at lunch to the lounge and asked for his number. We were not given the towel cards so I had to go get them from the lobby. After I contacted him, I asked him to do some reservations and heard very little of him until 6 pm literally 1 hour before dinner and at that time he told us that he has reservations for us at Cape Nao. This is when he finally came over to meet us. I then asked him to do reservations for all the other restaurants especially Alma. We are staying a week so I asked for that restaurant a week in advance. He did not make any reservations until I sent him multiple messages over a couple of days. He still didn 't do any reservations at Alma. You would think that making online reservations should be so simple but it wasn 't! He then told me that he will be on vacation for 3 days and that I have to contact someone else to see who will be assigned to me now. Jose was the same! The first thing I asked is to make a reservation at Alma the last day before we go. He still didn 't do any reservations. Today is my last day and it 's my son 's birthday and I contacted them again and they told me that the restaurants are closed and there is no reservations at Alma! That LEVEL service is totally useless. I did all the reservations i wanted myself like I always do and they facilitated nothing for me. Save your money! Now I will do a review for the rest. RESORT: the resort is nice. Has all the right amenities. Pools are large and the beach has plenty of space to sit at. The gym is nice and the spa is also pretty cool. SERVICE: the service at this place is very random. Sometimes you get good service but for the most part, the service is very poor. You can tell that they don 't want to work there. I also noticed that depending on your color, they treat you differently. If you are white they treat you much better. They thought we were Dominicans and they treated us pretty bad. More than 50% of the time, the little buggies would not take us to our room since the resort is quite large. We would find them a minute later passing us with other people. They choose who to serve which is quite insulting especially that we paid for that service. Most of the time, they would not listen to what you say. At the spa, they totally messed our massage service and they gave us walked our massages! FOOD: food is very poor here. Even the level restaurants are quite bland. Some menu items at Capri were good. Hacienda was also good. The rest and especially the buffets were horrible with no flavor. The food is mostly dry and cold. ROOM: our room was nice. The bed was very comfortable and the jacuzzi is also nice. They are a little outdated but they are comfortable. Our room was near the beach so it was near the pool and restaurants and gym which is very convenient. Overall, I think the resort was ok. The service definitely needs to improve because we 're going on vacation and we 're not going to deal with personal issues for workers.

One of the worst all inclusive hotel I ever stayed in. Check in took 45 minutes. Only one person worked there. The room key got deactivated every day. 90% of staffs speak zero English. And not to mention they are so rude. There were never more than 2 people working at the check in desk and they take forever. You get to go to the buffet but need WhatsApp to go text to make reservations for a few other restaurants that they have. It took them hours to respond. And they couldn 't even accommodate to have our group done together on same evening. Bartenders are super cheap. When asked For water, they poured into a cup instead of give the whole bottle. You pay a little more to be on the Level side and they watched you as a hawk if you have a regular room but happens to sit in a level section, they will kick you out. Zero English. Very bad service. Pool super dirty. I saw hair everywhere. Paints peeled off in the pool. They give you 2 keys for towels at check in and you can 't get more than 2 towels. But towels station closes at 6 pm every day and you can 't get your key back and they give you hard time to get towels next day. Stay away from this hotel. Worse vacation ever!!!!

The resort is extremely beautiful with friendly staff. The bar near the front desk is sooooo awesome. Bartenders are very skilled and attentive!! (William was one our favorites) You would be hard pressed to find a more well maintained and beautiful resort!