Lobby - Punta Cana Republica Dominicana

The resort is extremely beautiful with friendly staff. The bar near the front desk is sooooo awesome. Bartenders are very skilled and attentive!! (William was one our favorites) You would be hard pressed to find a more well maintained and beautiful resort!

Stayed here from Tuesday through Sunday. Very nicely done resort grounds and solid property. Food was quite good. A couple of the dinner restaurants had some great dishes like the steak and jerk chicken at Calathea, the zucchini soup at mar de sal. Overall, most of the time food was pretty good and exceeds expectations for an all inclusive. Solid morning yoga classes. Light on other activities wish there were a few more things to learn something new or perhaps create something, like a craft or cocktail making type of thing. Some of the restaurants servers were great. However the general level of service was really disappointing... Here are some examples where the service felt so inadequate and underwhelming for a $500/ night Melia branded resort... when we needed pool towels we were informed they were out. Not a lot of willingness to help or grab new ones. trying to call concierge or reception multiple times, no one answered. Calls to the operator would get transferred and then ring endlessly. Kind of ridiculous that you can't reach help whether it's 9 am , 2 pm, or 10 pm... minibar snack and drink replenishment was very inconsistent some days forgetting to restock water, other days not restocking the light snacks I guess again for this price I might have expected some drink service if you're lounging by the pool but no one ever came by Dinner reservations are full days in advance virtually not possible to get a reservation unless you're 2+ days out as I was leaving the room once, the mini bar attendant asked what I needed and I told him and then he proceeded to not replenish any of the things I'd asked for Additionally for this level or resort and price tag, the liquor included was really cheap/bad/low quality. When you book a taxi through the hotel they rip you off hard. They quoted us $35 for an 8 min drive for reference, it was $30 to the airport (30 min) and when I spoke directly to a local driver, he charged

I rarely give bad reviews but for this one I have to. This review in only for THE LEVEL portion of the resort which I had to pay a lot more for. Meliá Caribe beach resort markets THE LEVEL as this service that will facilitate everything for you. I 'm usually not into these kinds of services but I had to take it since the room type I wanted only comes as the level. When we got in, it was confusing on where to go because there is very little information given but we finally found the level lounge. There was confusion about our room as they gave us a smaller room at first because we needed two beds but we chose our initial room that we paid for. The personal concierge that was promised over and over, did not even come to greet us AT ALL during check-in. They said Lorenzo was busy . He did not contact us AT ALL until I personally went back the next day at lunch to the lounge and asked for his number. We were not given the towel cards so I had to go get them from the lobby. After I contacted him, I asked him to do some reservations and heard very little of him until 6 pm literally 1 hour before dinner and at that time he told us that he has reservations for us at Cape Nao. This is when he finally came over to meet us. I then asked him to do reservations for all the other restaurants especially Alma. We are staying a week so I asked for that restaurant a week in advance. He did not make any reservations until I sent him multiple messages over a couple of days. He still didn 't do any reservations at Alma. You would think that making online reservations should be so simple but it wasn 't! He then told me that he will be on vacation for 3 days and that I have to contact someone else to see who will be assigned to me now. Jose was the same! The first thing I asked is to make a reservation at Alma the last day before we go. He still didn 't do any reservations. Today is my last day and it 's my son 's birthday and I contacted them again and they told me that the restaurants are closed and there is no reservations at Alma! That LEVEL service is totally useless. I did all the reservations i wanted myself like I always do and they facilitated nothing for me. Save your money! Now I will do a review for the rest. RESORT: the resort is nice. Has all the right amenities. Pools are large and the beach has plenty of space to sit at. The gym is nice and the spa is also pretty cool. SERVICE: the service at this place is very random. Sometimes you get good service but for the most part, the service is very poor. You can tell that they don 't want to work there. I also noticed that depending on your color, they treat you differently. If you are white they treat you much better. They thought we were Dominicans and they treated us pretty bad. More than 50% of the time, the little buggies would not take us to our room since the resort is quite large. We would find them a minute later passing us with other people. They choose who to serve which is quite insulting especially that we paid for that service. Most of the time, they would not listen to what you say. At the spa, they totally messed our massage service and they gave us walked our massages! FOOD: food is very poor here. Even the level restaurants are quite bland. Some menu items at Capri were good. Hacienda was also good. The rest and especially the buffets were horrible with no flavor. The food is mostly dry and cold. ROOM: our room was nice. The bed was very comfortable and the jacuzzi is also nice. They are a little outdated but they are comfortable. Our room was near the beach so it was near the pool and restaurants and gym which is very convenient. Overall, I think the resort was ok. The service definitely needs to improve because we 're going on vacation and we 're not going to deal with personal issues for workers.

First thing I'll address is people saying that the staff need to learn to speak better English. This is not an English speaking country, can you imagine a tourist coming to the US demanding that all staff speak Spanish/French/Italian? No... just no. Still and yet, dang near everyone spoke enough English to effectively communicate with us. We learned enough Spanish to try a few phrases and probably get it mostly wrong. We enjoyed our stay overall. Service was good and staff were friendly when we looked like we didn't know where we going, because we often didn't, we offered rides in carts. The train, while cute to look at, was not always user friendly. We preferred to walk. Which brings us to the grounds. They are lovely but truly are a bit of a giant maze. The biggest annoyance for us was that we were in the level, adults only, yet there were constantly people bringing kids into the adult sections and staff didn't say anything. There was heavy seaweed when we were there, but they had trucks out and an effective net catch system in place. Food varied and room service was limited.

We planned a marriage getaway and really enjoyed ourselves at this all inclusive resort in Punta Cana. The Level is part of Melia Caribe resort and we took advantage of the all adult location. What's an all Inclusive? You pay one price for room accommodations, food, restaurants, and all you can drink (alcoholic and non-alcoholic). You can even take advantage of the little refrigerator items in your room and not worry about getting charged extra. From what I remember, there are about 12 restaurants on this resort and room service to take advantage of. Since we paid for the ADULT all inclusive, we were able to take advantage of the family restaurants, in addition to the restaurants on the adult side of the resort. There is a difference of menu items! The service we experienced was amazing and very friendly. There were challenges with the language barrier but we were able to overcome and still receive great service. Room service took about 25 minutes for each time to deliver our food. Extra towel requests were taken just as long. Our room cleaning was serviced every day! You will need to either call or leave the notice on your door to prompt them. We literally didn't need to leave the resort for anything, this place is huge! I think there are about 3 resort locations all in one! The biggest challenge was deciding where to eat each night! The Italian restaurant and the Dominican restaurant was our favorite. I was extremely disappointed with the Mexican restaurant. For some reason food was lacking flavor here and portions were extremely small. Another big challenge was getting around the resort. Because the property was so big, everyone heavily relies on the golf cart transportation to get around. It would be a great help for staff and visitors to show times of arrival at each transport pick up/drop off location and having a bigger map available in each room with a listing of times and locations. All in all, we enjoyed ourselves and had a very relaxing vacation. Melia Caribe made us happy during our stay!