Dunkin' - Queens

I came to this location and purchased a coffee and needed to use the bathroom quick. But I was formed that I could not use the bathroom. I think that is not appropriate to tell a customer especially of they are staying awhile to finish their coffee andsnack. In addition, should I sit on the floor as there are no chairs but they have tables ?

Disappointed in how much this place has changed. Service used to be more professional. Atmosphere used to be clean. Batista arguing with customer about why too much milk in coffee. Service with a smile gone. Using the same gloves to prep food and touchcounter open n close drawers. Not very cleanly. When I mention to the young man he just shrugged it off. I hope they get bettersoon.

Workers do not comprehend right. Always messing up peoples orders. Needs new management.

Don't order hot chocolate. Very watered down. Very inconsistent. Ordered mini bagels and 1/2 was warm, other half was cold! Annoyed!

I came to this place and bought a coffee and needed to use the bathroom quickly. but I was formed that I couldn't use the bathroom. I think this is not appropriate to tell a customer, especially that they stay awhile to finish their coffee and snack. I should also sit on the floor because there are no chairs, but they have tables?