Auntie Anne's - Queenstown

Poorly ran store. Management doesnt seem to care. Never prepared for lunch time. Always running out of common items. Out of 3 different sodas. Was told they didn't know how to switch out the syrups so I was SOL. I try to avoid this place at this point.

It was next to the entrance of the strip mall a good spot.

Went in today to get pretzels for my son. I have been a customer of Auntie Anne 's for over 20 years. I think over the past decade service and food quality have gone down significantly. Today I went in and placed an order, the card reader said it was approved, they weren 't giving me a receipt and complained that the machine had been doing this all day. So I was told to give it a minute and see if it would go through. Then I was told that it was fine it went through. Then I was told that it didn 't go through and had to pay again, On the same system that had been giving them issues all day. I told them that if I was charged twice I would be upset because the card reader is saying it was approved. To which I was told Well, if your bank charges you twice that 's on them not us! Then I left and went home, got better internet reception and checked my account and I was charged twice, which makes sense since the card machine said approved twice. I called and asked to speak to a manager, the same young girl who said that the machine was a problem all day. I explained why I was upset and she said Are you done!? I asked if the other terminal was working and she said yes it was. I said then they should be using that one and that they probably overcharges other customers as well today if this was an issue. Her response was what would you like me to do . So I said nothing, I 'll call someone else and speak with someone over the age of 20. Now, was a rude yes, but that is what happens when customer service is so absolutely disgraceful and the responses to legitimate questions are met with complete indifference, and ineptitude and rudeness. They clearly did not care to find a solution, though they had one with a second working machine, they could not be bothered to take the time to fix the issue and turned around and made it the customers problem, the banks problem to fix their inability to perform what is not a complicated task. If one system works and one doesn 't, use the one that works. If you double charge a customer, refund them, it is not rocket science. And as I explained to her, this is why generations of people get upset with the younger generation in customer service, exactly these types of experiences. When I was their age and worked in hospitality I would have been fired for this type of behavior, now they get twice the rate I was paid and give a 10th of the level of service people used to get. The pure ignorance and entitlement is astounding! I hope an adult can go in and look over the invoices for the day to make sure that others were not also over charged for food that was cold and chewy, or the fresh pretzels we waited 7 minutes for that were over cooked and hard.

Stopped in on drive from Annapolis to Newark. Fun place to rest up on drive. Was crowded. Great shopping spot.

We visited at 6:30 and the girl at the counter said we close at seven we ain 't making no more pretzels.