Haus Of Poké - Rancho Mirage

Makes me want to go back to Hawaii asap. Great fresh fish, great music and friendly service. Do yourself a favor and grab a bowl here

I've been to this place numerous times. It's a place I want to go to when I want to eat healthy and craving salmon. My husband and I have met the super nice owner, Tim. He took time to walk over to our table once and chatted with us. The food is always fresh and good. Now the complaint. There's only 1 person placing an order and we walked in. The young girl looked at us both and did not greet us. None of the 3 girls failed to greet us. Instead, the first young girl looked at my husband and then looked me up and down with a spiteful scowl look. She didn't say anything, then a second girl was talking to the 3rd girl behind the counter, while we waited. The 3rd girl walked over, we thought to help us, but instead told us someone would be with us in a few mins. Then walked away to talk to the 2nd girl again. We began to feel as if we were inconveniencing them. The 3rd girl finally walked up to help, when my husband asked a question about a meal item. She was very abrupt and rude and said she was the supervisor. Mind you none of these girls were wearing name tags so I can't tell you who they were, but we had the feeling that she was not the supervisor by the way she was acting. We were so upset by the experience that we left. No one knows what customer service means these days. It's really sad. It would have been nice to have been greeted with a smile and served instead of waiting while they talked. The employees set the ambiance with their mood. Negative attitude promotes an unhappy customer experience.

We Love it... Food is Always Fresh... Service Was Fast N Friendly...Thx Parking: Plenty Parking Right in Front

I asked for sauce/dressing on the side. And then there was no sauce/dressing, but I didn't say hold the sauce/dressing. When I asked for the sauce/dressing, the clerk said ok, but dis not return. It was busy so- whatever. It was just okay.

Went in to grab lunch and was helped by Dakota. Let me just say my experience was great! Dakota was friendly, informative and just had the best attitude. She deserves a raise!!! I will definitely be back again. Thank you Dakota tell your manager we said you need a raise! This was at house of poke Rancho