Lucky's Kitchen - Red Deer County

We decided to try a new place to order out. We ordered the chicken fried rice, sweet and sour pork, beef and broccoli, and ginger chicken. Well not the best prices for the small servings. Every other Chinese restaurant in Red Deer give way bigger...servings. The food was not greesy, but was very bland and sauceless. We decided to try a new place to order out. So we decided to try this place. We heard only good things about this place. The broccoli was cooked ok, but where was the beef and the sauce? The pork and ginger chicken were over cooked, really hard to chew and barely any sauce. Then to top it off, the chicken fried rice had barely any chicken or even peas in it, no flavour except the pieces of string. Yes there were pieces of STRING in our rice!!! My children could of choked. I called the restaurant and complained, they wanted to run new food over but seriously we had no appetite any more. We will never order here again!! In my opinion, this place is very over priced for the serving sizes. The food is tasteless, sauceless and very bland. Also after the forien objects into our food,I also am concerned about the health/safety of the food preparation.

I ordered a combo for dinner a by far the worst ever soggy veg the rice was like wall paper paste no flavor wont ever order from them again

I believe in supporting local businesses especially if they have really good food and service. Their portions are huge and I ordered a dinner for and we got portions of food. It was piping hot and they had touchless delivery and payment. Best...Chinese in Red Deer. Period.

I placed a phone order for a delivery at pm after trying to call their number no less than times the first I got the hours of operation and then it hung up. When I got through to a...real person placed my order and then waited for almost hours at pm I get a phone call asking me did I still want my food delivered and WHY did I hang up on the delivery driver twice?? Well the call at pm was the first call I got from them they weren't very nice to say the least I cancelled the order. MY opinion how dare they accuse me of hanging up on them when they never called once never mind twice. Well they may have gotten good reviews in the past but now I think it went to their head and they forgot the most important thing you must remember in any business--GOOD customer service and the customer is NEVER EVER wrong. Plus word of mouth and bad reviews can and will harm your business learn from your reviews do you not think your customers are important apparently not by the attitude of the young lady who called me earlier. Sorry you may think your the best but apparently others don't agree you have to remember what is important in the food business or any other business paying customers and your staff well they need attitude training to put it mildly. That my review sorry I was looking forward to trying your food but now I don't think I would ever again.

It is very regrettable that I must write a bad evaluation for this place. we were an enthusiastic fan and had to get to know the owners by going to their other restaurant over the years. from any reason my wife and I noticed a big change. not only with the quality of food, but also as the owners were today. they were very busy tonight, which was a good sign for their business, but the daughter of the owner seems to have shown unprofessional attitude towards the personal and the customer. sad to say, but we do not believe that we will ever return to this place. a lot of luck for the owners and hope that the dinge will be better again as it was earlier.