Premier Inn Luton South (m1, J9)

I encountered heavy traffic on the M1 and the nearest service station was 10 miles away. Despite this, it was estimated to take 30 minutes to reach it due to the traffic. In need of a restroom urgently (due to a medical issue), I decided to stop at a nearby establishment to inquire about using their facilities. A kind lady allowed me to use the restroom, but upon leaving, another staff member (Karen) at the front desk scolded me, stating that it was not a public restroom. I explained my situation and mentioned that I had been granted permission by another staff member, but she insisted that if I was not a guest, I should not have used the restroom. It was disappointing to encounter such a selfish attitude from the lady at the desk, especially considering that I have stayed at Premier Inn many times before.

I have stayed at this hotel many times. It's a Premier Inn, so you know what to expect. The staff is nice, friendly, and helpful. It's convenient for London Luton Airport and there is a Harvester restaurant next door. The hotel is located near the M1 and the Luton flight path, so it can be a bit noisy with the window open. However, I would still recommend it. I give the rooms, service, and location a rating of 4. Overall, this hotel offers great value for the price.

Food and drinks at The Harvestor were excellent value and the staff provided great service. Breakfast is served within the hotel, not in the Harvestor itself. The rooms were rated 4 out of 5, service a perfect 5, and the location a 4. One of the highlights of the hotel is its peaceful atmosphere.

Service: 4/5 Location: 5/5 Highlights of the hotel: Peaceful and quiet environment.

This hotel clearly used to be a different hotel chain and is in desperate need of a revamp the bathrooms are not very nice an the rooms are half done from the older style premier inn rooms to the new ones. no lift as well but overall it is a alright hotel. Rooms: 3 Service: 4 Location: 4 Hotel highlights: Quiet