Debenhams Cafe - Redditch

Not enough staff and soneone on till so slow our food had cone before i was served then stone cold she aas trying to do coffees and service on till and so slow

Quickly popped in for a breakfast sandwich and drink. They've made some changes to sitting to fit more in, i think i preferred the booths. The food was good but i always seem to have issues with cappuccino, its mostly froth and very little coffee. Will try once more, maybe a 1 off. Service was good on this occasion but at busy times it can be a little slow.

This restaurant is spacious and bright with a relatively quiet atmosphere, conveniently located next to the restrooms. The tables are clean and promptly cleared, and the staff is efficient and friendly. However, the food is not worth the price, as the hot dishes are barely warm and the cakes and pastries are left exposed. Additionally, there were no tongs available when I visited.

Quick stop for a coffee on a Sunday afternoon. Poor coffee. I 've had better coffees here before. My daughter spilt her squash all over the floor under the table so we moved tables and I reported it to a member of staff that couldn 't be arsed to do anything about it. It took a 2nd customer to report it for it to be attended to. Finally, went back up to the counter to get a little extra milk where the restaurant manager was serving another customer. She was clearly busy but totally blanked me until she was ready to deal with me. In my opinion this was bad customer service... A bit of eye contact and a brief be with you in a moment would have gone a long way but I was made to feel that I was invisible. Not what I 'd expect from Debenhams!

We nearly always go into the restaurant for a cake a culpa when out shopping, the staff are always friendly the food is always of a good standard.