Fuzzy's Taco Shop - Richardson

Martha was very rude and I think was drunk. Very unfriendly.

Overall great place for an atmosphere and tacos that are better than fast food fare.

Jackie was incredibly rude. They refused to give a single packet of hot sauce even after I explained why I wanted one (wanted a couple for later), and I dislike the public bottles due to how crusty nasty they are. They also incorrectly entered my order and then argued with me after I asked about it. There were a few more issues, but those 2 were the worst.

The lack of customer service is astounding. I saw another customer get their to-go order at the kitchen window, so I waited there too. I ended up waiting 15 minutes and then finally walked up to the pickup window and asked where online orders are picked up. I was completely ignored, like I wasn’t even there by two employees. Then, I went to the side of the order counter and asked where to pick up online orders. The young girl VERY rudely said that I had to wait in the order line to pick up my order. The line was all the way to the entrance door! I couldn’t believe that was their only answer or option for customers. Zero friendliness or help from anyone there. Unbelievably terrible experience from the employees. When I finally got home the food was cold and there was no hot sauce in the bag. I paid extra for the sauce and I gave them a tip online before I showed up. I’ve tried calling the store and no one answers and I can’t find an email either. The last resort was this review.

The lack of customer service is astounding. I saw another customer get their to-go order at the kitchen window, so I waited there too. I ended up waiting 15 minutes and then finally walked up to the pickup window and asked where online orders are picked up. I was completely ignored, like I wasn’t even there by two employees. Then, I went to the side of the order counter and asked where to pick up online orders. The young girl VERY rudely said that I had to wait in the order line to pick up my order. The line was all the way to the entrance door! I couldn’t believe that was their only answer or option for customers. Zero friendliness or help from anyone there. Unbelievably terrible experience from the employees. When I finally got home the food was cold and there was no hot sauce in the bag. I paid extra for the sauce and I gave them a tip online before I showed up. I’ve tried calling the store and no one answers and I can’t find an email either. The last resort was this review.