Mcdonald's - Richm

Should be shut down..beyond the worst customer service I've ever experienced. I was told to pull up to a parking spot to wait for my food, even tho the restaurant was not full at all. The employee didn't even ask me to confirm my order before asking me to pull up. Brought out only one order when I had 2 separate orders. Literally waited 20 minutes for them to bring out my second order. I had my gf go in there physically to check on it because we didn't hear anything back, the food was horrible, I used to work here, and they have gone downhill.. there use to be a higher standard for customer service and their food. This experience was ridiculous. Never again

Employee Kirsten, was very aggressive and came outside over a dispute of decaf coffee. Hurled racial slurs at our family while we sat in the car. It escalated because of her words and the company is now protecting an employee that has be known to get hostile with even the store manager says “This is her normal behavior”. She has caused distress to me and my family; because she came out of the building yelling after she clocked out. But she represents the company on and off the clock and they protect aggressive, instigating, self victimizing employees.

Very good establishment , food always fresh and tasty

Told customers to pull forward and wait over 30 minutes on a Saturday at 12:00…clearly lacking from management down, wouldn’t waste your time.

Although I 'm typically reluctant to leave negative reviews, the decline in service at this McDonald 's compels me to share my experience. Residing just around the corner, my family has been frequenting this establishment weekly for nearly five years. Regrettably, the quality and efficiency have noticeably deteriorated over time.Each visit feels like a step back in terms of service and value. The once swift drive-thru experience now raises doubts about the term 'fast food. ' It 's neither fast nor economical, leaving one to ponder alternatives for better value and service.Staff turnover appears to be a recurring issue, reflected in the lack of customer-centricity among some employees. Understandably, their demeanor often matches the challenges they face.Moreover, the recent parking lot redesign, with its two-lane menu, seems more symbolic than functional, given the perpetual closure of the second lanez or people not responding when you pull up to the menu. The previous layout worked just fine, rendering this change perplexing and ineffective.Consistency remains elusive, evident in the haphazard packaging of orders. From multiple bags to cramming everything into one, each visit presents a new surprise. At times, we 've even been handed bags to pack our own orders—a peculiar experience, to say the least.In conclusion, while it pains me to express dissatisfaction, honesty compels me to caution others. It 's time for this McDonald 's to reclaim its former glory or risk losing loyal patrons like myself.