Starbucks - Richm

Staff were very fast and energetic! The drinks were really good! Kid-friendliness: Many kid friendly drinks and snacks Wheelchair accessibility: Very easy to roll around!

Staff was nice. Coffee great. I sit at a table and this occurs:Manager (and another Manager? and an employee were seated at the main central table and the other tables were full of customers. The Manager was LOUDLY having some type of meeting with the employee. The employee was in tears and looked extremely embarrassed the customers were witnessing this “meeting”. She got up from the table in tears, and the Managers exchanged eyebrow raised glances and the lead Manager said “See, it’s not that bad you got through it!”….and they laughed away! I was horrified for the employee no matter what the circumstance was for this meeting what I witnessed was unprofessional and probably breaks some HR related policy regarding confidentiality. Manager needs a reality check.

Drink that I had was poorly and sloppily made. Clearly missing some key ingredients. My caramel ribbon crunch had absolutely no crunch and barely any caramel. Sickening. Not to mention their disgusting display case with gnats all over their food. Sloppy place with sloppy baristas.

Stopped in for a Chai tea latte (hot). Consistently delicious. Sipped while sitting outside enjoying the early warm sun. Nice!

Excellent customer service coffee was excellent good job Starbucks