Bruster's Real Ice Cream - Richmond

Walked up to the window around 7pm tonight. Two workers saw me walk up. The guy turned his back to me and the girl didn’t get off her phone and then walked to the back of the store. Stood there for about 3 minutes and no one acknowledged me. I was the only customer at the time. I decided to just leave as it seemed like they didn’t feel like serving me. As I was walking away the girl started walking back up towards the front, but it was too late. It’s a shame because I come here often with my kids.

I feel Bruster's gets overlooked since there's so many great ice cream shops in the Richmond area. The ice cream quality is up there with it's rivals along with a nice assortment of flavors, toppings and sauces. There's cones, cups available for scooped and soft serviced ice cream. The service is usually friendly and fast as this is a walk up window ordering scenario. There's plenty of parking and with tables available around the building. As a bonus to us there's a Bruster's near our home which allows us to ride our bikes to the ice cream shop.

Very nice staff and plenty of seating. It is kind of loud because it's right next to the main road. I had no clue they started serving non-dairy options! I didn't order this time so nothing to review, but we did order the banana split and a toddler size of the birthday cake. The birthday cake was extremely sweet, and the banana split was okay, but had too much going on. It was on the expensive side as well. Overall, we were moderately pleased. There are better ice cream establishments we would choose next time.

My husband just left the drive thru and was by himself with no passengers. He was handed a sundae without a lid. They said that the lid would not fit! He said but I am driving what am I supposed to do with it while I drive? It was a large sundae with 4 scoops of ice cream that we always get and it always has a top on it! Additionally, he purchased a large vanilla shake and the top wasn't on good and the entire shake dumped into the front seat of our Pathfinder! Unacceptable! We spend so much money with this store and to have this happen is just ridiculous! $20 dollars worth of ice cream. The sundae made it home, mostly, but started to melt as he was holding it and trying to steer the car and overflowed all over his shorts!

Enjoyed our ice cream shake at Bruster's tonight with our puppy who enjoyed his pup cup.