Chipotle Mexican Grill - Richmond

Are you on a diet or just hate getting what you pay for? This Chipotle is perfect for you! I've ordered from here off the app twice, and both times I've gotten a burrito so small I wouldn't even consider it half of what it should be. It's so small, you probably won't even need napkins! Which is great, because this location is so cheap they won't give you those either.

Consistently terrible. It is highly likely that you will NOT get what you ordered (online) and the manager makes you go to chipotle?s automated chat system to try to get a refund. The app isn?t updated so you don?t know when they are out of things and they are ALWAYS out of basic ingredients. And most of the time the automated chat system won?t give you a refund, they just give you a coupon for free guac when I didn?t even order nor want guac. So basically they are stealing from you. You do not get what you ordered and the people in the store don?t even bother to mention that half your meal is missing. They just let you get home and figure that out yourself. The store is also really dirty in the back food storage and prep areas. Im a food safety professional and this place has red flags and violations. I suggest eating elsewhere.

You can do better anywhere else than this chipotle. The customer service is terrible, and they are constantly out of key ingredients. I just went to pick up an order, and while waiting for my 15 min late order they threw out the lettuce in the store since it was not up to chipotle standards , yet they were fine with serving it to me. When asked to remake the food, was informed they were out of other ingredients that were supposed to be in my meal. The manager on duty refused to speak to me since she was too busy . They obviously do not care about food standards or their customers.

They're going to be out of at least two things. Management is clearly not handling inventory well. Supply chain too I guess? Staffing is a major issue but that's everywhere. That being said this chipotle is still way better than the other one that constantly closes hours early. A couple of these new employees have a major attitude problem and practically seemed offended when I came in for a burrito. Just glad they have employees now. Realistically this is a very mid range C-tier chipotle but they get the job done so you should still go.

It?s pretty wild that this location seems to just straight up ignore the details of an order and just slop together whatever combination of ingredients they feel like. My order wasn?t even close. Wrong proteins. Missing proteins. No beans. No Fajita veggies. No cheese. No salsa. No sour cream. And who needs guac when you can instead include an unripe piece of avocado! Very much enjoyed the rice and lettuce bowl. Very cool, Chipotle!