Potbelly Sandwich Shop - Richmond

Waited 20 minutes after pick up time to get our food while watching everyone in line get their food first. No apologies or even conversation with was made by the staff. This negative experience makes me rethink ever visiting this franchise again and definitely NOT this location.

Absolutely awful customer service I walked in at 7:41 not knowing they where about to close, but seen them cleaning so I asked if they where open I was told yes, I go down to order just to hear someone call the cashier back in the kitchen, she came back an said “we can’t take cash” but you can pay card, she says this as seeing I have cash in my hand I clearly noticed I was a nuisance so I just left, I go here multiple times a week, and I can surely say I will not be back

No stranger to subs and sandwiches, but today I tried Potbelly for the first time at this location. I ordered the Italian in Original on White and had the most drool-worthy experience. The two staff people who assisted me were so helpful and kind. I got the savory broccoli cheddar soup in a cup, and a decadent smores cookie. Parking was a breeze too!

The live band in the lobby is very loud and makes me want to leave immediately. very uncomfortable

The staff was courteous and helpful! They had what I wanted.Parking: Parking was available.