Starbucks - Richmond Hill

After waiting in an extremely long line of cars, I was told at the window that their card machine was down and could only take cash or the app. When asked if they could break a bigger bill, I was told no but to come inside? If you can't break the larger bill at the window I'm not coming in, what is the point of a drive thru. They were not accommodating at all.

As a longtime customer of this Starbucks, I am always greeted by the girls working in the morning. They are always pleasant despite being faced with a barrage of orders and tasks. Most of the time, I walk in, and they know my order without me having to tell them. Then, on most days, I will sit in the café and enjoy my coffee. Because of this, I get to see what happens. Unfortunately, the location of this store puts it in a prime location for these employees to be subjected to several different types of customers. First, they get to deal with the Richmond Hill Karen 's (not just female) who will take out their frustration on the employees because their Lululemons don 't fit the way they are supposed to (spoiler, it 's not the leggings that are the problem) while telling everyone How much money I have (another spoiler, if you talk about how much money you have, you aren 't rich). Second, given the proximity to one of the most travelled Interstates in the country, these employees get to deal with the fine folks who are travelling along the east coast. While Georgia certainly appreciates your money, perhaps some of you can leave your attitude back where you came from as it isn 't the stores fault your kids are hungry, there is an accident, there is no parking, or your wife saw you staring a little too long at the convertible next to you like you were Chevy Chase in Vacation. I have experienced these workers get yelled at, cursed at, threatened to call and get them fired, money thrown at them, people demand free stuff and watched the emotional toll it takes on them while they are trying to work to pay the same bills that we all have. I have seen the sweetest girls with tears in their eyes reach their breaking point because the wait is longer than these reviewers think is acceptable for THEM (because of course, they are more important than everyone). For those of you who take to Google Reviews, Yelp, Tripadvisor, Facebook, MySpace or whatever else gives your keyboard muscles the workout you so badly desire because the store turned off mobile ordering or is out of holiday flavors let me give you some advice. Be better. Show some grace and understand these workers didn 't purposely make the wait longer or run out of your favorite syrup. I get that you desperately need your fancy drink in your holiday cup to put in your Tesla that you will undoubtedly drive over the curb in the parking lot that you think is a street. It 's clear you so desperately need the attention on social media so you can make your life look better to your friends while you are secretly drowning in debt. Calm down, let it go and just remember, that first bottle of wine at noon is closer than you think. To the workers, the real customers appreciate you. We see you working, and we see what you go through. Holiday season is upon which means your life will be more stressful and the pettiness of those hiding behind their this is my ugly sweater (another spoiler, its your attitude that is ugly, not your sweater) Having said all of that. This store is clean, the staff is courteous and appreciative of kindness and reciprocates it to everyone, even those who don 't deserve it. This will always be my go to Starbucks.

Updating my review after recent experiences. It is still frustrating that our pretty standard usual drink isn't available but the staff is so friendly.

They are out of everything constantly. Don't bother coming here unless you have a free day- whether it's a mobile order, ordering inside or going through the drive thru it takes over 30 minutes.

Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5